HomeHome  CalendarCalendar  FAQFAQ  SearchSearch  RegisterRegister  MemberlistMemberlist  UsergroupsUsergroups  Log in  
Share | 
 

 Peterson customer service contact

Go down 
AuthorMessage
forsooth

avatar

Registration date : 2011-01-12

PostSubject: Peterson customer service contact   Thu Aug 11, 2011 11:39 am

I believe I have a "wrong stem" issue with a couple of new XL305 Petersons that I recently purchased. The vendor (very reputable) has advised me to contact Peterson directly.

I did so (very politely) using the "sale@peterson.ie" address, but it has been about 3 days and I have not heard back. Is there a more relevant contact address at Peterson that I might use? Should I give this more time.

I'm not "demanding" anything from Peterson, as I can always send the pipes back to the vendor, but I would like Peterson's confirmation that I am correct about the stems being the wrong type.

Thanks!
Back to top Go down
View user profile
Herrmen



Age : 32
Location : Madison, MS
Registration date : 2011-08-23

PostSubject: Re: Peterson customer service contact   Mon Aug 29, 2011 11:06 am

You may want to try again. I usually recieve a reply within 20-30 minutes of sending a inquiry to the sales email address.
Back to top Go down
View user profile
forsooth

avatar

Registration date : 2011-01-12

PostSubject: Re: Peterson customer service contact   Mon Aug 29, 2011 2:30 pm

Thanks for the reply. Don't know what happened. I actually sent the email twice, and no reply. I double-double-checked the email address. Oh, well, I've returned the pipes to the vendor, ...and so it goes.

Back to top Go down
View user profile
 
Peterson customer service contact
Back to top 
Page 1 of 1
 Similar topics
-
» Customer Service rank.
» Hobart to require volunteer service to graduate high school
» RAC MKI of Royal Army Service Corps
» War Service Pins
» Ian Huntley to sue Prison Service after he was attacked in Frankland jail

Permissions in this forum:You cannot reply to topics in this forum
Brothers of Briar :: Pipes & Tobacco :: Pipe Techniques-
Jump to: