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 Peterson customer service contact

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forsooth

forsooth

Registration date : 2011-01-12

Peterson customer service contact Empty
PostSubject: Peterson customer service contact   Peterson customer service contact EmptyThu Aug 11, 2011 11:39 am

I believe I have a "wrong stem" issue with a couple of new XL305 Petersons that I recently purchased. The vendor (very reputable) has advised me to contact Peterson directly.

I did so (very politely) using the "sale@peterson.ie" address, but it has been about 3 days and I have not heard back. Is there a more relevant contact address at Peterson that I might use? Should I give this more time.

I'm not "demanding" anything from Peterson, as I can always send the pipes back to the vendor, but I would like Peterson's confirmation that I am correct about the stems being the wrong type.

Thanks!
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Herrmen



Age : 33
Location : Madison, MS
Registration date : 2011-08-23

Peterson customer service contact Empty
PostSubject: Re: Peterson customer service contact   Peterson customer service contact EmptyMon Aug 29, 2011 11:06 am

You may want to try again. I usually recieve a reply within 20-30 minutes of sending a inquiry to the sales email address.
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forsooth

forsooth

Registration date : 2011-01-12

Peterson customer service contact Empty
PostSubject: Re: Peterson customer service contact   Peterson customer service contact EmptyMon Aug 29, 2011 2:30 pm

Thanks for the reply. Don't know what happened. I actually sent the email twice, and no reply. I double-double-checked the email address. Oh, well, I've returned the pipes to the vendor, ...and so it goes.

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