HomeHome  CalendarCalendar  FAQFAQ  SearchSearch  RegisterRegister  MemberlistMemberlist  UsergroupsUsergroups  Log in  
Share | 
 

 Not sure if I should be stoked or irritated...

View previous topic View next topic Go down 
AuthorMessage
mike_68

avatar

Age : 48
Location : central Florida
Registration date : 2011-07-19

PostSubject: Not sure if I should be stoked or irritated...   Thu Oct 20, 2011 9:35 pm

My pipesandcigars.com stuff came today, got the new bent MM Great Dane (which is a FANTASTIC smoker btw), however...

They must have been out of the Hearth and Home Magnum Opus so they sent me some McClelland Blue Mountain! Now, I've wanted to try the Blue Mountain so that's fine, but I was SOOO looking forward to the Magnum Opus...

What do you think, should I be irritated or pumped?? YOU make the call.. Laughing
Back to top Go down
View user profile
mark
Admin
avatar

Registration date : 2008-07-02

PostSubject: Re: Not sure if I should be stoked or irritated...   Thu Oct 20, 2011 10:09 pm

sounds like a push to me,,,as long as you wanted to try the blue mountain I figure it's not worth getting steamed up over,,,

_________________
.

Sometimes I wake up grumpy. Other times I let her sleep.
.
Back to top Go down
View user profile
Kyle Weiss

avatar

Location : Reno, NV
Registration date : 2011-09-18

PostSubject: Re: Not sure if I should be stoked or irritated...   Thu Oct 20, 2011 10:29 pm

...I suppose you could give them a message (verbal/email) that you'd really like to get what you wanted, and ask them to send some to you once they have it available, minus the shipping cost or something (it never hurts to ask, all they can do is say "no"). Otherwise, I'd probably let it slide. Usually when something gets fouled up and I mention free shipping would make me smile, companies are all-too willing to work with me. Smile Plus, it helps to be nice. The whole flies caught with honey vs. vinegar, etc... Cool
Back to top Go down
View user profile
Lestrade

avatar

Age : 49
Location : North Carolina
Registration date : 2011-10-09

PostSubject: Re: Not sure if I should be stoked or irritated...   Thu Oct 20, 2011 10:58 pm

I've been ordering from them since 2005 and have only had one problem with an order. I called their toll free number and I could not have received any better customer service. They were professional, took care of the problem and I got to have a nice chat with Russ. My experience has been if they make a mistake, they want to know about it and fix it. From my experience, Customer service and satisfaction is priority with them.
Back to top Go down
View user profile
Dave_In_Philly

avatar

Age : 36
Location : Philly
Registration date : 2011-08-18

PostSubject: Re: Not sure if I should be stoked or irritated...   Thu Oct 20, 2011 11:01 pm

Email them, they're CS is much better than their quality control. I have only been ordering from them for about a year, but two out of my last three orders had a problems. Both times my initial email was responded to within hours and the problem was corrected in a matter of days.
Back to top Go down
View user profile
Hermit

avatar

Age : 64
Location : Ascension Parish
Registration date : 2008-04-22

PostSubject: Re: Not sure if I should be stoked or irritated...   Fri Oct 21, 2011 1:11 am

Lestrade wrote:
I've been ordering from them since 2005 and have only had one problem with an order. I called their toll free number and I could not have received any better customer service. They were professional, took care of the problem and I got to have a nice chat with Russ. My experience has been if they make a mistake, they want to know about it and fix it. From my experience, Customer service and satisfaction is priority with them.


I use them all the time.
They have made mistakes on a couple of orders.
Like recently, I got two 2oz tins of Sunday Picnic
instead of two 8oz tins. They couldda just sent
another 12oz, but they sent the two 8oz tins and
told me to keep the 2oz tins. Great service!
I almost look forward to the next error. Laughing
Back to top Go down
View user profile
Lestrade

avatar

Age : 49
Location : North Carolina
Registration date : 2011-10-09

PostSubject: Re: Not sure if I should be stoked or irritated...   Fri Oct 21, 2011 7:28 am

Yep, if they make a mistake (as humans we all do) they want to and will fix it
Back to top Go down
View user profile
mike_68

avatar

Age : 48
Location : central Florida
Registration date : 2011-07-19

PostSubject: Re: Not sure if I should be stoked or irritated...   Fri Oct 21, 2011 2:59 pm

My issue is so minor I really didn't plan to contact them, but I think I will send an email just in case they want to know about it if it is a real error. Guess I just figured they were out of the MO so sent something different.

Thanks for the responses and I'm truly NOT irritated...I was surprised more than anything as I have used them before and had no issues.

Back to top Go down
View user profile
PipeLeisure

avatar

Age : 40
Location : Dartmouth Massachusetts
Registration date : 2011-08-28

PostSubject: Re: Not sure if I should be stoked or irritated...   Fri Oct 21, 2011 3:05 pm

Kyle Weiss wrote:
...I suppose you could give them a message (verbal/email) that you'd really like to get what you wanted, and ask them to send some to you once they have it available, minus the shipping cost or something (it never hurts to ask, all they can do is say "no"). Otherwise, I'd probably let it slide. Usually when something gets fouled up and I mention free shipping would make me smile, companies are all-too willing to work with me. Smile Plus, it helps to be nice. The whole flies caught with honey vs. vinegar, etc... Cool
I agree with Kyle, well said. It usually pays off when you are nice about things.
Back to top Go down
View user profile http://www.youtube.com/user/PipeLeisure?feature=mhee
Kyle Weiss

avatar

Location : Reno, NV
Registration date : 2011-09-18

PostSubject: Re: Not sure if I should be stoked or irritated...   Fri Oct 21, 2011 6:29 pm

mike_68 wrote:
My issue is so minor I really didn't plan to contact them, but I think I will send an email just in case they want to know about it if it is a real error. Guess I just figured they were out of the MO so sent something different.

Thanks for the responses and I'm truly NOT irritated...I was surprised more than anything as I have used them before and had no issues.


Let us know how it turns out! Your method may be informative if the same circumstance arises!

It also wouldn't hurt to say, "Hey, I'm a part of a pretty popular forum about pipes, and a lot of guys there order stuff from you...that's how I found out about you ..." Ergo, we talk, word-of-mouth is strong, etc. Cool Reputation is a big deal!
Back to top Go down
View user profile
Fallout

avatar

Location : Houma, Louisiana
Registration date : 2011-09-11

PostSubject: Re: Not sure if I should be stoked or irritated...   Fri Oct 21, 2011 7:18 pm




"I use them all the time.
They have made mistakes on a couple of orders.
Like recently, I got two 2oz tins of Sunday Picnic
instead of two 8oz tins. They couldda just sent
another 12oz, but they sent the two 8oz tins and
told me to keep the 2oz tins. Great service!
I almost look forward to the next error. Laughing [/quote]




Kind of the same thing happened to me, except they sent me 10 dunhill tins that I did not order. After calling them, they sent the right stuff, and told me to keep what they had initially sent for free. You really can't beat that !
Back to top Go down
View user profile
Harlock999

avatar

Location : Los Angeles
Registration date : 2010-10-22

PostSubject: Re: Not sure if I should be stoked or irritated...   Fri Oct 21, 2011 9:17 pm

They do tend to make mistakes on orders. I always kind of cross my fingers when I order from them.
Not so much with 4Noggins or SmokingPipes.

I should add that my order of FVF from PipesandCigars arrived without a hitch!
Back to top Go down
View user profile
MisterE
Moderator
avatar

Location : Mexico City
Registration date : 2009-08-24

PostSubject: Re: Not sure if I should be stoked or irritated...   Fri Oct 21, 2011 9:53 pm

Fallout wrote:



"I use them all the time.
They have made mistakes on a couple of orders.
Like recently, I got two 2oz tins of Sunday Picnic
instead of two 8oz tins. They couldda just sent
another 12oz, but they sent the two 8oz tins and
told me to keep the 2oz tins. Great service!
I almost look forward to the next error. Laughing




Kind of the same thing happened to me, except they sent me 10 dunhill tins that I did not order. After calling them, they sent the right stuff, and told me to keep what they had initially sent for free. You really can't beat that ![/quote]

Damn, you guys get all the luck!! I still feel blessed that they sent me one of those Atladis aro samples (in the gold foil pouch) after years of dedicated patronage.... lol!
Back to top Go down
View user profile
mike_68

avatar

Age : 48
Location : central Florida
Registration date : 2011-07-19

PostSubject: Re: Not sure if I should be stoked or irritated...   Mon Oct 24, 2011 3:52 pm

Heard from Jason at pipesandcigars.com today. He advised that is was, in fact, an error on their part and that my Magnum Opus will be in the mail ASAP. And I get to keep the Blue Mountain on them....that's customer service.... Very Happy
Back to top Go down
View user profile
Lestrade

avatar

Age : 49
Location : North Carolina
Registration date : 2011-10-09

PostSubject: Re: Not sure if I should be stoked or irritated...   Mon Oct 24, 2011 5:20 pm

I figured thats what they would do since that was my experience with them as well. Very Happy
Back to top Go down
View user profile
Kyle Weiss

avatar

Location : Reno, NV
Registration date : 2011-09-18

PostSubject: Re: Not sure if I should be stoked or irritated...   Mon Oct 24, 2011 7:01 pm

I'll order from them in the future, too! Good on them. Cool
Back to top Go down
View user profile
Boulder

avatar

Age : 61
Location : Northern New Jersey
Registration date : 2011-08-29

PostSubject: Re: Not sure if I should be stoked or irritated...   Mon Oct 24, 2011 7:15 pm

mike_68 wrote:
Heard from Jason at pipesandcigars.com today. He advised that is was, in fact, an error on their part and that my Magnum Opus will be in the mail ASAP. And I get to keep the Blue Mountain on them....that's customer service.... Very Happy

That was nice of them to do, things are looking better.

Enjoy the baccy, John.
Back to top Go down
View user profile
mike_68

avatar

Age : 48
Location : central Florida
Registration date : 2011-07-19

PostSubject: Re: Not sure if I should be stoked or irritated...   Tue Oct 25, 2011 9:48 am

I sure will...I think it's cool that the 2 issues I've had with orders from a couple of the "regular" sites that we pipers use have been fixed without question and in MY favor. Not sure if it's just because these folks happen to be really good people or if, maybe, it's also something to do with our hobby. Pipe folks taking care of other pipe folks..hmm, I think that's possibly part of it too!
Back to top Go down
View user profile
 
Not sure if I should be stoked or irritated...
View previous topic View next topic Back to top 
Page 1 of 1

Permissions in this forum:You cannot reply to topics in this forum
Brothers of Briar :: Community :: The Round Table-
Jump to: