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 Zippo repair or replacement insert

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MartinH

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Age : 47
Location : The South
Registration date : 2011-01-04

PostSubject: Zippo repair or replacement insert   Sat Jul 21, 2012 2:01 pm

Stupid question, as I know that Zippo offers a lifetime guarantee on their lighters...but... Do they only repair the case or also the insert? My insert broke on me this morning and now my only pipe lighter (well the only one I use) is toast. I tried to find some inserts online, but wasn't sure if I should just send it in.
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Kyle Weiss

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Location : Reno, NV
Registration date : 2011-09-18

PostSubject: Re: Zippo repair or replacement insert   Sat Jul 21, 2012 2:32 pm

I've never used their warranty, but from what I understand, you mail it in whole (but broken) they mail it back fixed.

You can call them on Monday and ask them the deal (shipping, time, etc)...

Monday-Friday 8:00 am to 4:30 pm EST at 888-442-1932, ask for "repairs."

Cool
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puros_bran
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Location : Brandenburg, Ky
Registration date : 2007-12-10

PostSubject: Re: Zippo repair or replacement insert   Sat Jul 21, 2012 2:41 pm

Yup.. they fix everything....

mail it to them with a note explaining the problem. it comes back shiny and new.


The actual Zippo instructions for repair.
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monbla256

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Age : 71
Location : DFW Metroplex, Texas
Registration date : 2012-01-15

PostSubject: Re: Zippo repair or replacement insert   Sat Jul 21, 2012 7:11 pm

Depending on how beat and broken it is, you either get it fixed or a whole new lighter from them !! It's a lifetime gaurantee! If it's a "collector" level Zippo you might want to think about as they use new parts to repair with. But otherwise, just pack it up, send it to 'em with a note as to what needs be done and wait for your "new" Zippo to come back to you! Razz
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Brewdude

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Age : 65
Location : Near the Emerald city
Registration date : 2011-05-04

PostSubject: Re: Zippo repair or replacement insert   Sat Jul 21, 2012 7:30 pm

What they all said. Zippo is one of the last US based manufactures that stands behind their products 100% no matter what.

No, belay that...........

The VERY LAST!

(not trying to go all political and get this moved to never never land)

Wink


Cheers,

RR
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williamcharles

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Age : 66
Location : Indiana
Registration date : 2011-09-18

PostSubject: Re: Zippo repair or replacement insert   Sun Jul 22, 2012 12:22 pm

They replace the insert but, where possible, repair the case. Let them know that if the case can't be repaired that you want it back if you do want it.
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Kyle Weiss

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Location : Reno, NV
Registration date : 2011-09-18

PostSubject: Re: Zippo repair or replacement insert   Sun Jul 22, 2012 1:42 pm

williamcharles wrote:
They replace the insert but, where possible, repair the case. Let them know that if the case can't be repaired that you want it back if you do want it.

This is why I left the phone number--sometimes there's just details that need to be covered and understood by a person. Cool
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Rikeshar

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Age : 32
Registration date : 2012-07-25

PostSubject: Re: Zippo repair or replacement insert   Mon Jul 30, 2012 2:30 am

Brewdude wrote:
What they all said. Zippo is one of the last US based manufactures that stands behind their products 100% no matter what.

No, belay that...........

The VERY LAST!

(not trying to go all political and get this moved to never never land)

Wink


Cheers,

RR

Not completely true, my wife works for a clothing store, Land's End, and they have a lifetime, no matter what, guarantee on their clothes!
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Dave_In_Philly

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Age : 36
Location : Philly
Registration date : 2011-08-18

PostSubject: Re: Zippo repair or replacement insert   Mon Jul 30, 2012 8:41 am

Rikeshar wrote:
Brewdude wrote:
What they all said. Zippo is one of the last US based manufactures that stands behind their products 100% no matter what.

No, belay that...........

The VERY LAST!

(not trying to go all political and get this moved to never never land)

Wink


Cheers,

RR

Not completely true, my wife works for a clothing store, Land's End, and they have a lifetime, no matter what, guarantee on their clothes!

While they continue to whittle away at what is included, Sears still warranties the majority of their US made Craftsman hand tools for life, too. (Interesting that they also sell some of the Lands End line now, too) You can cut the head off a 25 year old screw drive with a plasma torch and they will give you a new one.
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PostSubject: Re: Zippo repair or replacement insert   Mon Jul 30, 2012 9:58 am

Quote :
(not trying to go all political and get this moved to never never land)

political = germane to real life.

What a Face
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Brewdude

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Age : 65
Location : Near the Emerald city
Registration date : 2011-05-04

PostSubject: Re: Zippo repair or replacement insert   Mon Jul 30, 2012 8:04 pm

Yak wrote:
Quote :
(not trying to go all political and get this moved to never never land)

political = germane to real life.

What a Face

Perhaps, but not appropriate for this forum.

Rolling Eyes

Cheers,

RR
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Blackhorse
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Age : 69
Location : Oregon City
Registration date : 2010-10-23

PostSubject: Re: Zippo repair or replacement insert   Mon Jul 30, 2012 9:56 pm

I've also heard that they will replace a regular insert, even unbroken, with a pipe insert. I've got a bunch of Z's that I should send in if that's true.

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