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 Synjeco Group Buy Spring 2015 - SG Plugs, Schürch

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MichaelM

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Tue May 19, 2015 8:23 pm

idbowman wrote:

Meh.  These things happen...always a risk when ordering internationally.  
Indeed.  But it usually shakes out in the end.  I just think of it as Customs putting a bit of age on the tobacco Wink
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scotties22

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Fri May 29, 2015 9:18 am

Still hung up in Customs?
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Wet Dottle

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Sat May 30, 2015 3:29 pm

*


Last edited by Wet Dottle on Tue Jun 02, 2015 10:58 pm; edited 1 time in total
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nismo270r

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Location : Northern KY
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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Tue Jun 02, 2015 9:03 pm

Hey all, the order indeed still hasn't moved from customs. I've called the postal customer relations dept back last Friday and am still waiting a call back. Even if customs had held it, they are supposed to notify the recipient how to get it released (if there was an issue) within 30-45 days. I still haven't received anything. If they customer relations dept doesn't get back to me by tomorrow afternoon, I'm going to contact the Postmaster General's office to file a formal complaint. Synjeco hasn't gotten back to me yet, as they are out of the office until 6/8. Daniel was checking with Swiss Post to see if they could find out anything on their end. I am guessing the size of the order could have drawn more attention to the package when it came through, but the last two group buys I put together we're both larger orders than this one. I honestly think they pulled it in customs and it's been forgotten about. Either way, I'll get it sorted out one way or the other.
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DrT999

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Tue Jun 02, 2015 10:07 pm

Thanks for the update, I know you're trying to get it sorted
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fsu92john

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Thu Jun 04, 2015 10:05 pm

Thanks for keeping us posted.
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nismo270r

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Location : Northern KY
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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Fri Jun 05, 2015 12:28 pm

I filed a formal complaint with the Postmaster General, and got a reply rather quickly. Interestingly enough, they told me the tracking number I provided was not valid. I go back to the USPS website and plug it in and sure enough, it comes up as blank now. Funny that just yesterday it was providing the info I posted up here on page 3. I've replied with that information and asked how it was "valid" yesterday and all of the sudden it's no longer valid today.

I also spoke with a regional USPS Consumer Affairs rep and they said there were no image scans of the actual package to review, but the latest scan she showed in Chicago was for a facility that handles mail leaving the country, which leads her to believe it was returned to the sender. For what reason, she didn't know. Said it could have been damaged in transit or something wrong with how it was addressed.

Just got off the phone with the Chicago Postal Customer Council and they had the same information. They said it arrived in US Customs 4/1, then that latest scan of 4/17 was where it was released to USPS. They also said it was more than likely returned to sender and was most likely an addressing issue or damaged. Apparently, customs only sends a written notification if there is an issue with the contents. As far as the package being damaged or not properly addressed, that falls with USPS. If it isn't properly addressed or damaged, USPS returns to sender.

I have a new email out to Daniel letting him know this information, but he wont' be back in until next Monday. I'm sure regardless of what happened he'll make things right. I'll let you all know when he gets back to me.
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Bugsahearn

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Registration date : 2015-02-05

PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Thu Jun 11, 2015 5:17 pm

I don't want to rub it out but I placed an order and got some SG plugs pretty fast from synjeco. So the problem was definitely the post office/customs which really sucks. Any word from synjeco?

I'm loving the cannon and rb plug I got but I'm sure having a hell of a time smoking it. Cannon plug is amazing but it's got to be dried out real well and crumpled and even then I can't keep it lit. rB plug forget it. Any tips for smoking this stuff? I've got it to let it dry for about a week but it's db near impossible to break up. Rb plug is similar in taste to westmorland...more sweet and darker but has that same type of flavor. I wonder what it is.
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nismo270r

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Fri Jun 12, 2015 12:41 pm

Bugsahearn wrote:
I don't want to rub it out but I placed an order and got some SG plugs pretty fast from synjeco. So the problem was definitely the post office/customs which really sucks. Any word from synjeco?

I'm loving the cannon and rb plug I got but I'm sure having a hell of a time smoking it. Cannon plug is amazing but it's got to be dried out real well and crumpled and even then I can't keep it lit. rB plug forget it. Any tips for smoking this stuff? I've got it to let it dry for about a week but it's db near impossible to break up. Rb plug is similar in taste to westmorland...more sweet and darker but has that same type of flavor. I wonder what it is.

The last group buy orders have came through within 5-10 days of shipping, so this is totally out of the ordinary. The latest word is Synjeco is still awaiting the Swiss Post's investigation. Considering it's been 60 days since shipment, even if it was returned and shipped via freight, I would imagine it would be back to Switzerland by now! I'm just having a hard time with the fact the USPS can't tell me whether or not they returned a package to the sender...

As for smoking plugs, I slice them pretty thin and prep it like I would any other flake.
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Bugsahearn

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Mon Jun 15, 2015 2:21 am

Nismo, I find G&H dRk plug very easy to smoke but these SG plugs are hard to keep it light. I dry them out and break them up into small one layer pieces. Lights well but can be hard to keep lit if not packed loosely. Clogs up for sons reason too. Do you have any tips for cannon plug or rb plug?
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nismo270r

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jun 17, 2015 7:56 pm

Bugsahearn wrote:
Nismo, I find G&H dRk plug very easy to smoke but these SG plugs are hard to keep it light. I dry them out and break them up into small one layer pieces. Lights well but can be hard to keep lit if not packed loosely. Clogs up for sons reason too. Do you have any tips for cannon plug or rb plug?

Hey all, sorry for the delay on the update. Been running all over for work this week. I received a notice from USPS on Monday stating the Swiss Post was conducting an investigation and needed confirmation whether or not the package was delivered. Obviously, it has not and I completed the notice and turned it back in. At this point, I'm assuming Synjeco has to wait for the results of Swiss Post's investigation before the Swiss Post will honor an insurance claim. Hoping they get things resolved quickly so Synjeco can get their claim and get our order resent...


Bugs, Not sure what you mean by "break them up into small one layer pieces". Are you peeling the layers of the plug apart? If so, you would probably be better off using a sharp knife and cutting a slice off of it and rubbing it out. You end up with more of a ribbon-ish cut doing that.
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Bugsahearn

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jun 17, 2015 8:50 pm

I was letting it dry slightly then slicing and rubbing out but I was cutting too thick. I took advice and slice thinner then rub out it works great thanks. Like goodfellas the onions
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Bugsahearn

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jun 17, 2015 8:52 pm

The trick is slicing wet
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idbowman

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Thu Jun 18, 2015 9:04 am

Bugsahearn wrote:
Like goodfellas the onions

Quite possibly, the best movie reference this board has ever seen. lol!
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Bugsahearn

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Thu Jun 18, 2015 3:24 pm

Ha I'm sure I'm not the first to quote that in regards to plugs. Anyone who has rb plug I highly reccomn a bowl 50/50 rb & squadron. It's heaven
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Bugsahearn

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jun 24, 2015 1:07 am

Since I've gotten Rb, Cannon & grousemoor plug from synjeco they are easily my top three favorites tobaccos. However the thought of paying about a hundo for each 250g box from synjeco is a rather unrealistic thought. Is there anything we can do to get Sam Gawith to put these plugs back on the us market? It might be the decision of the supplier kings & Phillip who does there us imports. Any theory's on how we can bring these plugs backs? Anyone who smokes the SG plugs it would save us a whole a lot of cash
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Bugsahearn

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jun 24, 2015 1:09 am

Perhaps we can start a petition?
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Bugsahearn

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jun 24, 2015 1:25 am

Also about cannon plugs flavor...I've read on reviews it's called "cheviot" rather mysteriously. Or it's described as honeydew...what are your opinions? Have you noticed the flavor has a smoothness to it that tastes almost like flavored Chapstick? One finds this same quality in Celtic talisman if you've noticed? What is it that gives the smoke this texture? It's all so mysterious
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Bugsahearn

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jun 24, 2015 1:27 am

Grousemoor plug is also very different than it's mixture. It has more of honey quality and the lemon that is overwhelming in the tin is nearly gone from the smoke. It has a very natural taste and is quite delicious
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MichaelM

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jun 24, 2015 8:08 am

Would anyone be opposed to starting another thread to discuss the tobaccos so we can limit notifications on this thread to shipment updates? And speaking of that, any news?
Thanks,
Mike.
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Bugsahearn

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Registration date : 2015-02-05

PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jun 24, 2015 10:33 am

MichaelM wrote:
Would anyone be opposed to starting another thread to discuss the tobaccos so we can limit notifications on this thread to shipment updates?  And speaking of that, any news?
Thanks,
Mike.

Sorry my bad, I shouldn't be going on about these plugs while you guys have been waiting for months! My apologies hopefully nismo will have some news soon
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nismo270r

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Thu Jun 25, 2015 3:03 am

Still no word on the Swiss front...I sent an email to Synjeco on the 17th when I posted my last update letting them know about the notice I received and haven't heard anything back yet...
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nismo270r

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Sun Jul 05, 2015 11:08 pm

Well, I still haven't received a reply back from Daniel after sending a few emails letting him know of the information I found out from USPS and the notice I got regarding the Swiss Post's investigation. It's been nearly a month since his last email actually. I know he was always somewhat slow to reply before, but I think considering the situation, a bit more timely communication wouldn't be too much to ask.

I emailed him again just a bit ago to find out if there were any updates and also to inform him that I was going to submitting a dispute of charges as suggested by my credit card company. This is due to the time frame involved and the fact no refund or replacement order has been issued. I really didn't want to do so, as I honestly believe this was a fluke with the postal system, but there are time constraints for disputing the charge. Realistically, it won't have any affect if the situation is resolved (as I expect it to be) with either a replacement order being sent or a refund being issued.

I just find it a bit disheartening that as a business, you wouldn't take care of the issue with your customer first then deal with recouping your insurance claim with the postal system. Leaving your customer waiting for 3 months for any kind of resolution isn't my idea of the best way to handle it. I will say, this doesn't make me feel warm and fuzzy about putting together another group buy with them.

I apologize to all those who are still patiently waiting on your orders and will let you know as soon as I hear back.
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nismo270r

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Mon Jul 06, 2015 12:34 pm

I received a reply from Daniel this morning stating that he received a letter from Swiss Post last week declaring they were unable to locate the package and that USPS lost the package. This means that Synjeco will be getting refunded and will be issuing a replacement order. He said he would check on their current stock to determine what is in stock and how to proceed. He also mentioned the idea of not sending rope or twist tobaccos, saying customs might think they are chewing tobaccos. We have never had an issue in the past, and the USPS was pretty determined that this wasn't a customs issue. If customs had a problem with the contents, I would have been notified. For the fact it appears it was sent back to the sender (or at least supposed to have been) by USPS, they said more than likely it was damaged or the shipping label was damaged or mislabeled. In other words, it was undeliverable per the USPS, not customs. I will keep you all up-to-date as much as possible, and keep an eye on your PM inboxes, as I may need to find out about replacement items depending on their current inventory.
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MichaelM

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PostSubject: Re: Synjeco Group Buy Spring 2015 - SG Plugs, Schürch   Wed Jul 08, 2015 7:45 pm

That is great news Chris. The rope/twist thing would be a shame, but at least we are getting close to a resolution. Thanks for keeping on this and keeping us informed.
Mike.
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