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WandererOfWeirdPaths

WandererOfWeirdPaths

Age : 32
Location : Delaware
Registration date : 2015-01-26

PostSubject: Re: UGH!!!   Thu May 07, 2015 1:45 pm

Good of Russ to make an appearance and make amends. That's really cool.
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blendtobac



Registration date : 2010-03-08

PostSubject: Re: UGH!!!   Thu May 07, 2015 1:56 pm

No offense taken. I don't know how it evolved that I've become the point man for P&C, but I don't mind doing it if it means that I can solve issues for our customers.

Russ
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DireWolf

DireWolf

Age : 46
Location : NW Oregon
Registration date : 2015-01-13

PostSubject: Re: UGH!!!   Thu May 07, 2015 2:03 pm

blendtobac wrote:
No offense taken. I don't know how it evolved that I've become the point man for P&C, but I don't mind doing it if it means that I can solve issues for our customers.

Russ

You know what this means, of course....... pay raise.

Very Happy
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blendtobac



Registration date : 2010-03-08

PostSubject: Re: UGH!!!   Thu May 07, 2015 2:30 pm

I'll forward your comment to my boss. Review time is near.

Russ
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Ozark Wizard

Ozark Wizard

Age : 54
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: UGH!!!   Fri May 08, 2015 12:09 am

This was my first issue with an order through them. It shocked the crap out of me, considering.......
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DireWolf

DireWolf

Age : 46
Location : NW Oregon
Registration date : 2015-01-13

PostSubject: Re: UGH!!!   Sat May 09, 2015 5:56 pm

My turn.

One pound each of LBF, LNF, and Anni Kake.

Stared with 4 new 8 oz jelly jars, and after #3 was filled, it was gone. Bag was marked 16 oz, rechecked twice.

Tared out the empty bag, and checked the other bags, and they were 16 oz (+/- a couple grams). Tared a clean jar, and all three packed ones were 4 oz, +/- a couple grams.

I'll email them, but since I didn't get the wrong tobacco, and it's not a traceable error, I doubt much will come of it.
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Ozark Wizard

Ozark Wizard

Age : 54
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: UGH!!!   Sat May 09, 2015 6:23 pm

Well, in all fairness, some tobacco weighs more than others......

Did you unjar the short batch and weigh it? There can be variances in the glass....

Otherwise, Sorry to hear that. Even after things got cleared up for me I'm still a bit gun shy.....
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eklektos44

eklektos44

Age : 62
Location : Virginia
Registration date : 2015-04-10

PostSubject: Re: UGH!!!   Sat May 09, 2015 6:33 pm

Ozark Wizard wrote:
Well, in all fairness, some tobacco weighs more than others......

Did you unjar the short batch and weigh it? There can be variances in the glass....

Otherwise, Sorry to hear that. Even after things got cleared up for me I'm still a bit gun shy.....

It can also vary depending on moisture. If they pre-bag there bulk it can dry changing the weight.
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DireWolf

DireWolf

Age : 46
Location : NW Oregon
Registration date : 2015-01-13

PostSubject: Re: UGH!!!   Sat May 09, 2015 6:38 pm

Ozark Wizard wrote:
Well, in all fairness, some tobacco weighs more than others......

Did you unjar the short batch and weigh it? There can be variances in the glass....

Otherwise, Sorry to hear that. Even after things got cleared up for me I'm still a bit gun shy.....

Yup double checked.

Tared out a jar, three 4 oz jars.

Tared out a paper plate and emptied the jar - 12.

Using a digital scale. LNF was 4 fairly full jars.
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eklektos44

eklektos44

Age : 62
Location : Virginia
Registration date : 2015-04-10

PostSubject: Re: UGH!!!   Sat May 09, 2015 6:40 pm

DireWolf wrote:
Ozark Wizard wrote:
Well, in all fairness, some tobacco weighs more than others......

Did you unjar the short batch and weigh it? There can be variances in the glass....

Otherwise, Sorry to hear that. Even after things got cleared up for me I'm still a bit gun shy.....

Yup double checked.

Tared out a jar, three 4 oz jars.

Tared out a paper plate and emptied the jar - 12.

Using a digital scale.  LNF was 4 fairly full jars.

Well, you know who to contact. At least that's something.
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DireWolf

DireWolf

Age : 46
Location : NW Oregon
Registration date : 2015-01-13

PostSubject: Re: UGH!!!   Sat May 09, 2015 6:41 pm

eklektos44 wrote:

It can also vary depending on moisture. If they pre-bag there bulk it can dry changing the weight.

If it lost 25% moisture after weigh out, while in a ziplock during shipping, I'll eat my and your shorts.
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eklektos44

eklektos44

Age : 62
Location : Virginia
Registration date : 2015-04-10

PostSubject: Re: UGH!!!   Sat May 09, 2015 6:43 pm

DireWolf wrote:
eklektos44 wrote:

It can also vary depending on moisture. If they pre-bag there bulk it can dry changing the weight.

If it lost 25% moisture after weigh out, while in a ziplock during shipping, I'll eat my and your shorts.

Well, I was thinking more if they had pre-bagged it, and weighed it at the time of bagging. I've gotten dry tobacco from them and had to rehydrate it before.

(Or their pickers could just be slackers)
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Ozark Wizard

Ozark Wizard

Age : 54
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: UGH!!!   Sat May 09, 2015 6:58 pm

DireWolf wrote:
eklektos44 wrote:

It can also vary depending on moisture. If they pre-bag there bulk it can dry changing the weight.

If it lost 25% moisture after weigh out, while in a ziplock during shipping, I'll eat my and your shorts.

What if we go Commando?
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Brewdude
Moderator
Brewdude

Age : 66
Location : Arid-zona
Registration date : 2011-05-04

PostSubject: Re: UGH!!!   Sat May 09, 2015 7:04 pm

Ozark Wizard wrote:
DireWolf wrote:
eklektos44 wrote:

It can also vary depending on moisture. If they pre-bag there bulk it can dry changing the weight.

If it lost 25% moisture after weigh out, while in a ziplock during shipping, I'll eat my and your shorts.

What if we go Commando?

TMI....


pale



Cheers,

RR

_________________
"Beer is proof that God loves us and wants us to be happy" - Benjamin Franklin


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eklektos44

eklektos44

Age : 62
Location : Virginia
Registration date : 2015-04-10

PostSubject: Re: UGH!!!   Sat May 09, 2015 7:08 pm

Ozark Wizard wrote:
DireWolf wrote:
eklektos44 wrote:

It can also vary depending on moisture. If they pre-bag there bulk it can dry changing the weight.

If it lost 25% moisture after weigh out, while in a ziplock during shipping, I'll eat my and your shorts.

What if we go Commando?

Sounds like they may be suffering from growing pains. But they need to get control of their shipping operations. The largest inventory available doesn't do much good if your pickers are sending out incorrect orders. It can kill your biz in a hurry.
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Ozark Wizard

Ozark Wizard

Age : 54
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: UGH!!!   Sat May 09, 2015 7:09 pm

Just askin' is all.....

Seriously, if you want a direct line to Russ I will PM it to you..
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DireWolf

DireWolf

Age : 46
Location : NW Oregon
Registration date : 2015-01-13

PostSubject: Re: UGH!!!   Mon May 11, 2015 11:22 am

E-mail from CS today:

Quote :
Hi Shawn,

Thanks for contacting Pipes & Cigars. I am sorry for the error. We are shipping the missing tobacco today and you should receive it shortly.

Let me know if you have any other questions I can help you with.

Thank you,

Niko Pitsilos

Nicely done.
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Ozark Wizard

Ozark Wizard

Age : 54
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: UGH!!!   Mon May 11, 2015 11:23 am

DireWolf wrote:
E-mail from CS today:

Quote :
Hi Shawn,

Thanks for contacting Pipes & Cigars. I am sorry for the error. We are shipping the missing tobacco today and you should receive it shortly.

Let me know if you have any other questions I can help you with.

Thank you,

Niko Pitsilos

Nicely done.

WOOHOO!!!!!
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eklektos44

eklektos44

Age : 62
Location : Virginia
Registration date : 2015-04-10

PostSubject: Re: UGH!!!   Mon May 11, 2015 11:33 am

DireWolf wrote:
E-mail from CS today:

Quote :
Hi Shawn,

Thanks for contacting Pipes & Cigars. I am sorry for the error. We are shipping the missing tobacco today and you should receive it shortly.

Let me know if you have any other questions I can help you with.

Thank you,

Niko Pitsilos

Nicely done.

Well that's great! Seems like they've realized there's a problem with their CS and are addressing it!
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DireWolf

DireWolf

Age : 46
Location : NW Oregon
Registration date : 2015-01-13

PostSubject: Re: UGH!!!   Mon May 11, 2015 11:43 am

I wasn't sure what to expect after hearing some mixed reviews. I was a bit shocked and more than satisfied - they didn't ask or question me at all, though it is only 4 oz of LBF.

As good/rapid of a response as any.
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mikesan



Location : Califonia
Registration date : 2015-05-18

PostSubject: Re: UGH!!!   Tue May 19, 2015 7:10 pm

I have been buying all my tobacco from P&C for the past several years. Never had a problem.
Sorry to hear that others have not been so fortunate, and glad to hear that the problems are being addressed.
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Ozark Wizard

Ozark Wizard

Age : 54
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: UGH!!!   Tue May 19, 2015 7:39 pm

Well, I got the balance of the order today, along with a hundred dollar girt card towards a $160 or more case of wine out of Cali.....


So, after all the dust settled, all I can say is I'm glad we are through it. I'm glad Russ was able and willing to help.
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tslots

tslots

Age : 61
Location : Idaho
Registration date : 2008-03-29

PostSubject: Re: UGH!!!   Tue May 19, 2015 7:52 pm

P&C &W ??
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Brewdude
Moderator
Brewdude

Age : 66
Location : Arid-zona
Registration date : 2011-05-04

PostSubject: Re: UGH!!!   Tue May 19, 2015 7:59 pm

Ozark Wizard wrote:
Well, I got the balance of the order today, along with a hundred dollar girt card towards a $160 or more case of wine out of Cali.....


So, after all the dust settled, all I can say is I'm glad we are through it. I'm glad Russ was able and willing to help.  

And all's well that end well.

Very pleased to see they took care of you Ozzy. Of course it certainly helped that Russ got personally involved!



Cheers,

RR

_________________
"Beer is proof that God loves us and wants us to be happy" - Benjamin Franklin


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DrumsAndBeer

DrumsAndBeer

Age : 46
Location : Northern, CA
Registration date : 2012-04-04

PostSubject: Re: UGH!!!   Tue May 19, 2015 8:13 pm

Good to hear that things turned out well for you. I have had some troubles with P&C customer service in the past, but one thing has remained consisent with them, and that's the fact that Russ is a stand up guy and a helluva tobacco blender as well.
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