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 They don't make 'em like they used to!

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Brewdude

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Age : 65
Location : Near the Emerald city
Registration date : 2011-05-04

PostSubject: They don't make 'em like they used to!   Tue Dec 22, 2015 9:21 pm

So I have this La-Z-Boy recliner I got back in '84 when I bought my first house. It wasn't cheap back then even on sale, but I figured spend the money once on a quality item and it will pay you back. Turns out I was right. 

In all this time it only had one problem with a spring which I was able to obtain from the factory and DIY. Only a couple bucks.

Recently, one of the brackets that supported the footrest on one side broke. Examining it, it became apparent that this was far beyond a DIY job. Too many details to go into, despite the fact it was rather obvious.

Basically the entire assembly of the footrest brackets on that side need to be removed in order to replace this one particular bracket. And in order to do that it looks like the seat needs to be removed and some of the fabric material seems to be permanently affixed!

So, I called up the local corporate office and got the repair dept. They said they don't do in-home repairs but I could bring the recliner into their location, which isn't really very far from me.

They would have to determine whether they can get the parts for a 31 year old recliner before apprising me of the repair status. So I'll probably have to leave it with them until they can decide this.

The punch line is that due to the age (31 years) there would be no charge for the repairs! Yes you read that right! Back them they had a lifetime warranty!

The way that I see it, this chair has plenty more years life left in it and could see me out. Ya, they don't build them like they used to.

And while I'm on the subject, I'm still using the Amana Touchmatic microwave oven I also got in '84 (maybe '83). Going like a champ with no loss of power or problems.

Also had a Toshiba grind and brew coffemaker I got in the mid 80's that lasted me 23 years with one element replacement and one basket. Sadly they don't make them anymore.

So what are your "they don't build them like they used to" stories?



Cheers,

RR


Last edited by Brewdude on Tue Dec 22, 2015 9:53 pm; edited 1 time in total
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Cartaphilus

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Age : 63
Location : East Texas
Registration date : 2011-12-15

PostSubject: Re: They don't make 'em like they used to!   Tue Dec 22, 2015 9:52 pm

Well, I gotta say your a bit more frugal then me BD. After owning something for 30 years and it gives out and I can't repair it, I figure it's time to dust off the pocket book and get me a new one.

And for my "they don't build them like they used to" I still have the complete 1940's waterfall bedroom set
I bought at a Salvation Army store a few years before I got married back in 1977, in pretty much the same condition (Very Good) only with a bit newer mattress and box spring, wait,.......NO! same box spring.
I've got boots Tony Lama's and Justin's (When they were made in America)I bought back then that still look pretty new but, there still not as old as the bedroom set. Wink
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monbla256

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Age : 71
Location : DFW Metroplex, Texas
Registration date : 2012-01-15

PostSubject: Re: They don't make 'em like they used to!   Tue Dec 22, 2015 11:11 pm

I've got the double bed my folks had when I was born and they got it back in '43. It was made in Peterborough, New Hampshire back in 1784. It was adapted to use a modern box spring and mattress back when my folks got it and it's got a mattress I bought in the early '80s on it now. It's been a good bed and works well with several of the other 18th century pieces I have and use in my house today. Would these count? Twisted Evil Twisted Evil
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KevinM



Age : 74
Location : Connecticut
Registration date : 2012-02-26

PostSubject: Re: They don't make 'em like they used to!   Wed Dec 23, 2015 12:00 am

The single most frequent debate topic my missus and I have had in the past 42 years is this-- "Resolved: It is poor management to replace something that has plenty of good use left in it." I take the pro side, she takes the con.
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Brewdude

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Age : 65
Location : Near the Emerald city
Registration date : 2011-05-04

PostSubject: Re: They don't make 'em like they used to!   Wed Dec 23, 2015 9:31 pm

Forgot to mention the pepper grinder I got as a gift back in the mid-80's. Still going strong. And I use it every day.



Cheers,

RR
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mark
Admin
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Registration date : 2008-07-02

PostSubject: Re: They don't make 'em like they used to!   Wed Dec 23, 2015 10:23 pm

La-Z-Boy from 1994. The ratchet that holds the chair tilted with the leg rest up wore out. The teeth were worn smooth. A fifteen minute session with a Dremel tool freshened the grooves and we're back in business.

_________________
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Sometimes I wake up grumpy. Other times I let her sleep.
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Brewdude

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Age : 65
Location : Near the Emerald city
Registration date : 2011-05-04

PostSubject: Re: They don't make 'em like they used to!   Sat Dec 26, 2015 8:31 pm

By way of an epilogue to the La-Z-Boy adventure, today I took the chair down to the local company headquarters. Actually just the lower portion of the recliner, since the back of the chair wasn't involved and it slides right off via 2 brackets. Much easier to transport that way as well.

The front office gal called a tech and I showed him the problem. A broken bracket, and he took the chair to see if he had one in stock. There was some question about this due to the age of the chair (31 years).

Waited in the front lobby and after like 15 minutes the tech came out and wanted me to come back to the shop area. Said it was good news.

It turned out he had the bracket in stock and had already replaced it. He then proceeded to show me how it was attached and how to re-assemble the parts from there. Seemed pretty straightforward once I saw the procedure. Just would need a long extension for a socket set. Otherwise all standard stuff. So now I can DIY if need be.

The tech was very courteous and I was impressed with their CS. 15 minutes there and I had the repaired chair ready to go home. And no charge! Just cost me my time and gas. I'll gladly pay that anytime.

So I have my favorite recliner back on a new lease on life. Hopefully it gives me another 31 years! Gotta say La-Z-Boy stands behind their products. They never even asked me for a receipt of purchase (which of course I no longer have), although the mfr information was on the tag still attached to the chair. A bit faded though.

Once again, they don't build them like they used to!

I love a happy ending!


sunny 



Cheers,

RR
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Cartaphilus

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Age : 63
Location : East Texas
Registration date : 2011-12-15

PostSubject: Re: They don't make 'em like they used to!   Sat Dec 26, 2015 9:21 pm

BD, Great to hear there are people and manufacturers out there that still care about there work and customers and not just the all mighty buck. A lot of people could stand to learn something from Lazy Boy which is truly an Oxymoron for Conscientious people who care.
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Brewdude

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Age : 65
Location : Near the Emerald city
Registration date : 2011-05-04

PostSubject: Re: They don't make 'em like they used to!   Sat Dec 26, 2015 9:39 pm

Cartaphilus wrote:
BD, Great to hear there are people and manufacturers out there that still care about there work and customers and not just the all mighty buck. A lot of people could stand to learn something from Lazy Boy which is truly an Oxymoron for Conscientious people who care.  


Truer words were never spoken Ron. La-Z-Boy is a class act afaic.

cheers



Cheers,

RR


edit to add: they never once asked me for my e-mail addy so I could write a review about this. So many sites make this a SOP. Very refreshing to know that they won't be bombarding me with adverts about their new sales and such!

That speaks volumes about their integrity.
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Stick

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Age : 47
Location : 'Blighty'
Registration date : 2014-02-19

PostSubject: Re: They don't make 'em like they used to!   Sun Dec 27, 2015 4:12 am

Hey Rande,

I've been following your thread with interest, and have had my fingers crossed for you. It seems like you've had a great outcome! Top marks to Lazy Boy!

This for me is like one of those 'feel good' films as it has shown a little glimmer of retail hope amid a sea of day to day rubbish. Sadly I believe that service like that is a very rare thing these days.

Great result Rande! Made up for you!
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DrumsAndBeer

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Age : 45
Location : Northern, CA
Registration date : 2012-04-04

PostSubject: Re: They don't make 'em like they used to!   Sun Dec 27, 2015 10:40 pm

Bummer for me, I just got rid of a 35 year old Lazy Boy recliner which was literally falling apart from the inside, metal parts dropping to the ground left and right. I had no idea they honored a lifetime warranty. I just figured old ugly chair falling apart = time to call Goodwill. Oh well...
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George Kaplan

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Age : 47
Location : Kalamazoo, MI
Registration date : 2012-01-07

PostSubject: Re: They don't make 'em like they used to!   Sun Jan 03, 2016 10:41 pm

Never had such good luck with furniture. I've got a knockoff Eames chair that's held up alright, but I've only had it for about ten years and it was unused for about thirty before that. I've got some power tools that belonged to my father. Heavy, ugly metal beasts that are apparently immortal.
Anyone know about camping stoves? Eklektos, maybe? Back in '89 I bought a used Svea. Sounds like a jet engine firing up. I hadn't seen it it many years and had written it off as "lost in a box during a move". I found it in the basement a few months ago, green with verdigris. (They're made of brass.) I noticed it still had some fuel in it and thought I'd give it a try. It lit right up like it had been used yesterday!
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RobJ

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Location : Mukilteo, Washington USA
Registration date : 2014-07-07

PostSubject: Re: They don't make 'em like they used to!   Mon Jan 04, 2016 11:28 am

Great testimony Rande. My folks had a Lazy Boy way back when that seemed to last forever too.

Personally I have a 1963 Fender Precision bass that just seems to go on and on. Very Happy

cheers
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Brewdude

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Age : 65
Location : Near the Emerald city
Registration date : 2011-05-04

PostSubject: Re: They don't make 'em like they used to!   Mon Jan 04, 2016 9:04 pm

RobJ wrote:
Great testimony Rande. My folks had a Lazy Boy way back when that seemed to last forever too.

Personally I have a 1963 Fender Precision bass that just seems to go on and on. Very Happy

cheers

Yup. Old Fenders never die - they just get better with age.


Cheers,

RR
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