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idbowman

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Age : 35
Location : Painesville, OH
Registration date : 2011-12-19

PostSubject: Re: P & C Shipping   Fri Feb 24, 2017 4:35 pm

swhipple wrote:
when I'm buying for the cellar I shop on price first and the 20% off was too good to pass up.  I guess you get what you pay for, at least sometimes.

Same. Well, that and there are some H&H/RO blends that they carry that I love (P&C may have it's issues, but Russ Oullette is a magician with tobacco leaf).


Not to get all "neener-neener" on you guys, but my order from Monday arrived on my doorstep yesterday (Thursday). I guess I'm just one of the lucky ones that hasn't fallen victim to the new ownership's lack of focus on customer service (yet, anyway).
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mgtarheel

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Age : 66
Location : The Tarheel State
Registration date : 2011-09-13

PostSubject: P & C Shipping   Mon Feb 27, 2017 11:11 am

Tried to cancel my order today and they wouldn't allow me to do it.  D--n I guess I will have to wait and see what happens.  I am mad that I cannot correct this problem.  P & C will not allow anyone to cancel their order because they know what will happen, EVERYONE WOULD CANCEL.  They would lose a s--t load of money.  Guess all I can do is take them off my vendor list. Evil or Very Mad
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joshoowah

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Age : 31
Location : Nairobi, Kenya
Registration date : 2011-09-24

PostSubject: Re: P & C Shipping   Mon Feb 27, 2017 11:15 am

mgtarheel wrote:
Tried to cancel my order today and they wouldn't allow me to do it.  D--n I guess I will have to wait and see what happens.  I am mad that I cannot correct this problem.  P & C will not allow anyone to cancel their order because they know what will happen, EVERYONE WOULD CANCEL.  They would lose a s--t load of money.  Guess all I can do is take them off my vendor list. Evil or Very Mad

Oh, you can cancel your order. Call your bank or credit card provider, tell them the problem, and they'll put a stop or refund on the payment. If P&C sends you something, send it back.
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Puff Daddy
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Age : 53
Location : South of heaven
Registration date : 2007-12-09

PostSubject: Re: P & C Shipping   Mon Feb 27, 2017 11:41 am

joshoowah wrote:
mgtarheel wrote:
Tried to cancel my order today and they wouldn't allow me to do it.  D--n I guess I will have to wait and see what happens.  I am mad that I cannot correct this problem.  P & C will not allow anyone to cancel their order because they know what will happen, EVERYONE WOULD CANCEL.  They would lose a s--t load of money.  Guess all I can do is take them off my vendor list. Evil or Very Mad

Oh, you can cancel your order. Call your bank or credit card provider, tell them the problem, and they'll put a stop or refund on the payment. If P&C sends you something, send it back.

This. P&C state right on their website that they fulfill orders the same day, yet they say nowhere that they are presently experiencing technical difficulties that will cause long delays in fulfillment. Therefore, they have violated their own terms of service and they forego any claims to your long overdue order, which was made in good faith by you but under false pretenses by the vendor. If you used paypal, cancel the transaction. If you used a credit card, call you card service and explain this and cancel the transaction. I'm still waiting on my order from the 19th to get past "Pending" with no replies from them to my messages sent. Simply pathetic business practices. They deserve no consideration at this point and you shouldn't feel compelled at all to sit there and wait. Calcel your transaction.


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These are horrible times and all sorts of horrible people are prospering, but we must never let this disturb our equanimity or deflect us from our sacred duty to annoy and hinder them at every turn.
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scotties22

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Age : 36
Location : Missouri
Registration date : 2012-06-10

PostSubject: Re: P & C Shipping   Mon Feb 27, 2017 11:55 am

So I got my order on Friday. I ordered 2.5 lbs of McC 5100. I received 1 lb of 5100 !?!?!?!?! 5) I checked my Paypal account and they adjusted the total to reflect a 1 lb purchase plus shipping. Needless to say I am calling and raising hell today. Their pick ticket in the box only shows 1 lb, but my confirmation email clearly shows 2.5 lbs. I am going to make them give me the money for shipping back as my order was over their free shipping total. Their computer problems ARE NOT my problem.
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joshoowah

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Age : 31
Location : Nairobi, Kenya
Registration date : 2011-09-24

PostSubject: Re: P & C Shipping   Mon Feb 27, 2017 12:06 pm

Well, my order was shipped out yesterday (I ordered on Feb. 15), and I see no charges whatsoever for whatever they sent me. scratch
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Fr_Tom

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Location : Diocese of Northern Indiana
Registration date : 2013-05-29

PostSubject: Re: P & C Shipping   Mon Feb 27, 2017 12:37 pm

My order from the 18th is still processing. Three pounds of tobacco in the order are marked as B/O now but were not when I added them to the cart and placed the order. An email to customer service with the order number and a request for an update on status from the 25th is languishing unanswered.
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Ozark Wizard

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Age : 53
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: P & C Shipping   Mon Feb 27, 2017 1:09 pm

scotties22 wrote:
So I got my order on Friday.  I ordered 2.5 lbs of McC 5100.  I received 1 lb of 5100 !?!?!?!?! 5)   I checked my Paypal account and they adjusted the total to reflect a 1 lb purchase plus shipping.  Needless to say I am calling and raising hell today.  Their pick ticket in the box only shows 1 lb, but my confirmation email clearly shows 2.5 lbs.  I am going to make them give me the money for shipping back as my order was over their free shipping total.  Their computer problems ARE NOT my problem.

This happens often to me. I oder a lot of roll your own 'pipe tobacco' for neighbors and residences, as most stuff tubes rather than use pipes. 50% of the time, there is something backordered after the box ships. Yah. After. It got to where I have a dedicated account for ordering stuff from them, as it raises hell with accounting. Collect funds, order placed, confirmation received, box arrives half full of packing materials, short various amounts. Check account, money withdrawn, some replaced, more withdrawn later without warning, paying twice for shipping for what should have been free. How is it that an account can authorize one debit, but be subjected to multiple exchanges without authorization? This dedicated account gets used like a pivot girl in a pirate porn by P&C. I have encouraged the people I order for to try different stuff to smoke, but they like what they get, when it shows up, and P&C are the only online vendors of stuff like OHM and Smoker's Pride. Fortunately, no one had loose funds for the IPSD specials offered, due to timing of their monies, so we dodged this latest fandango. More often than not, I am blamed for what happens when Granny Barnum's RedCap is missing from the shipment. You really don't want to be in her crosshairs when she's Jonesing for a smoke!
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Lonecoyote

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Location : The Seventh Planet From The Sun...Uranus
Registration date : 2016-10-15

PostSubject: Re: P & C Shipping   Mon Feb 27, 2017 1:14 pm

Well, basically that's why I no longer do business with P&C and would not even if they had a 50% off sale! Absolutely horrendous customer service! Anybody who has NOT received a reply on their order status should do what was recommended above......stop payment thru PayPal or your credit card company. If you receive the order take it to your local PO and send back to P&C. If you can do this on delivery just refuse the package so P&C picks up the postage fee's. I wish you ALL good luck.


KEEP ON PUFFING!!!
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Puff Daddy
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Age : 53
Location : South of heaven
Registration date : 2007-12-09

PostSubject: Re: P & C Shipping   Mon Feb 27, 2017 4:07 pm

Well, now I have an email with a UPS tracking number that the UPS website doesn't recognize and my order still says Pending. This ought to be interesting.

I'm wondering if you got any satisfaction when you called them Scotty? I tried calling all morning and never got anything but a busy signal.

_________________
These are horrible times and all sorts of horrible people are prospering, but we must never let this disturb our equanimity or deflect us from our sacred duty to annoy and hinder them at every turn.
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joshoowah

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Age : 31
Location : Nairobi, Kenya
Registration date : 2011-09-24

PostSubject: Re: P & C Shipping   Tue Feb 28, 2017 12:44 am

Puff Daddy wrote:
Well, now I have an email with a UPS tracking number that the UPS website doesn't recognize and my order still says Pending. This ought to be interesting.

I'm wondering if you got any satisfaction when you called them Scotty? I tried calling all morning and never got anything but a busy signal.  

My UPS tracking was like that for 3 days, which means they just printed the table and didn't ship it yet. Having worked in shipping and receiving at some companies, I know the trick all too well.

Also, I have heard that if you call from a number not listed on your account they're more likely to answer. I've also heard that the lady on the other end of the line is none too friendly.
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Ozark Wizard

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Age : 53
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: P & C Shipping   Tue Feb 28, 2017 1:22 am

joshoowah wrote:
Puff Daddy wrote:
Well, now I have an email with a UPS tracking number that the UPS website doesn't recognize and my order still says Pending. This ought to be interesting.

I'm wondering if you got any satisfaction when you called them Scotty? I tried calling all morning and never got anything but a busy signal.  

My UPS tracking was like that for 3 days, which means they just printed the table and didn't ship it yet. Having worked in shipping and receiving at some companies, I know the trick all too well.

Also, I have heard that if you call from a number not listed on your account they're more likely to answer. I've also heard that the lady on the other end of the line is none too friendly.

I have an account with USPS, and can print shipping labels all day long with tracking numbers. But until they are picked up or I get them into their hot little hands the tracking numbers don't get logged in. Also, at many print shops and PO box locations pick ups of packages can take up to a week. I can't imagine that P&C would print labels without loaded boxes to affix them to, however....
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fsu92john

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Age : 47
Location : Orlando, FL
Registration date : 2014-01-24

PostSubject: Re: P & C Shipping   Tue Feb 28, 2017 9:01 am

I'm sharing the frustrations expressed in this thread. My order from IPSD still shows "Processing." I've been getting daily e-mails since the end of last week assuring me that they're working to get orders shipped as fast as possible, but so far, no shipment of my order. Mad
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Cartaphilus

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Age : 63
Location : East Texas
Registration date : 2011-12-15

PostSubject: Re: P & C Shipping   Tue Feb 28, 2017 9:06 am

Ozark Wizard wrote:
joshoowah wrote:
Puff Daddy wrote:
Well, now I have an email with a UPS tracking number that the UPS website doesn't recognize and my order still says Pending. This ought to be interesting.

I'm wondering if you got any satisfaction when you called them Scotty? I tried calling all morning and never got anything but a busy signal.  

My UPS tracking was like that for 3 days, which means they just printed the table and didn't ship it yet. Having worked in shipping and receiving at some companies, I know the trick all too well.

Also, I have heard that if you call from a number not listed on your account they're more likely to answer. I've also heard that the lady on the other end of the line is none too friendly.

I have an account with USPS, and can print shipping labels all day long with tracking numbers. But until they are picked up or I get them into their hot little hands the tracking numbers don't get logged in. Also, at many print shops and PO box locations pick ups of packages can take up to a week. I can't imagine that P&C would print labels without loaded boxes to affix them to, however....


Your Kidding.........Right?  P&C don't give a hoot in hell about customers, they think they have the market cornered.
The horror stories of there underhandedness and despicable treatment of there customers isn't a lie nor is the reason there's always complaints about them and why many don't do business with them any longer.
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scotties22

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Age : 36
Location : Missouri
Registration date : 2012-06-10

PostSubject: Re: P & C Shipping   Tue Feb 28, 2017 11:13 am

Puff Daddy wrote:
Well, now I have an email with a UPS tracking number that the UPS website doesn't recognize and my order still says Pending. This ought to be interesting.

I'm wondering if you got any satisfaction when you called them Scotty? I tried calling all morning and never got anything but a busy signal.  

Nothing but a busy signal all day long, myself. I even tried to be sneaky and call Cigar International. I couldn't get anyone there to answer the phone either
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Lysander

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Location : Charlotte, NC
Registration date : 2014-11-15

PostSubject: Re: P & C Shipping   Tue Feb 28, 2017 1:11 pm

With regard to service, Pipes & Cigars and Smokingpipes.com are polar opposites.
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Ozark Wizard

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Age : 53
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: P & C Shipping   Tue Feb 28, 2017 1:36 pm



lol!
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Lonecoyote

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Location : The Seventh Planet From The Sun...Uranus
Registration date : 2016-10-15

PostSubject: Re: P & C Shipping   Tue Feb 28, 2017 2:50 pm

STOP PAYMENT!!!!!

I deal with Smokingpipes, 4Noggins and WVSmokeshop. NEVER had an issue with any of the three and outstanding customer service. P&C went in the toilet when Cigars International took over. Cigars International was never known for their customer service.



KEEP ON PUFFING!!!
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DrumsAndBeer

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Age : 45
Location : Northern, CA
Registration date : 2012-04-04

PostSubject: Re: P & C Shipping   Tue Feb 28, 2017 2:53 pm

Damn, and to think that I was kicking myself for not taking advantage of their IPSD sale.

Reading through all of your posts, and what a freaking headache.... I am sorry to see you guys treated in this fashion.

For the record, they lost the bulk my business over two years ago after a couple poorly handled gaffs on a few of my orders.

Russ Ouelette is and has always been a class act, but he can't save P&C.
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AdamCordray

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Age : 31
Location : Northwest Indiana
Registration date : 2016-08-08

PostSubject: Re: P & C Shipping   Fri Mar 03, 2017 3:50 pm

The last time I placed an order with P&C was during the "Buy-2 Get-1 Free" deal on Seattle Pipe Club blends... I did get a nice deal on six large 8 ounce tins... but when I opened the box I was disappointed to find one of the tins damaged. They had arranged the six tins in two rows of three, and the middle can of a row had a huge dent in the side with tobacco spilling from the hole. The shipping box was completely intact with no damage at all, leading me to believe that someone in the packaging/shipping department packed a tin that was clearly damaged, and they just hoped I wouldn't say anything or complain. I called them immediately and complained. I was assured they would send a replacement immediately and then could return the damaged product... 4 weeks go by and no replacement tin, so I called again and raised hell. The customer service rep on the phone was very nice, even considering the disappointment and frustration I expressed in regards to her company. She did get a replacement sent out the next day. Since this incident, I refuse to do business with Pipes&Cigars... I have unsubscribed from their emails and don't even visit their website because I don't want to get suckered into ordering from them again with whatever deal they have going.

The bulk of my purchases come from SmokingPipes.com and have never had any problems with them. The only other websites that I have seen running semi-regular deals (ie. 10% off or 15% off) is 4Noggins.com and CupOJoes.com and have been very pleased with shipping speed and packaging quality from both companies. Currently the selection on CupOJoes is pretty slim for McClelland's and GL Pease products, but I anticipate they will restock in the near future.

- Adam
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mgtarheel

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Age : 66
Location : The Tarheel State
Registration date : 2011-09-13

PostSubject: P & C Shipping   Fri Mar 03, 2017 6:36 pm

2/16 order, Still no package, still processing according to website. UNBELIEVABLE !!!! Exclamation
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Puff Daddy
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Age : 53
Location : South of heaven
Registration date : 2007-12-09

PostSubject: Re: P & C Shipping   Sat Mar 04, 2017 10:19 am

Maybe they meant IPSD 2018? You'll get it in time!

I still don't have mine either, although a box of something, contents unverified, is allegedly still en route.

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These are horrible times and all sorts of horrible people are prospering, but we must never let this disturb our equanimity or deflect us from our sacred duty to annoy and hinder them at every turn.
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Fight'n Hampsters

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Age : 39
Location : Kentucky
Registration date : 2011-07-28

PostSubject: Re: P & C Shipping   Sat Mar 04, 2017 11:27 am

Wow.

I placed an order for one tin of Royal Yacht and some pipe cleaners on 2/23 and just now received a notice that it shipped. I had called yesterday to cancel but the line was busy.

I am usually pretty forgiving and laid back but this is crazy! I am probably not likely to shop there again unless there is a deal too good to pass up.
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joshoowah

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Age : 31
Location : Nairobi, Kenya
Registration date : 2011-09-24

PostSubject: Re: P & C Shipping   Sun Mar 05, 2017 12:47 pm

My order has apparently arrived and I've yet to be billed. I'm starting to wonder if it's even my order (won't know for at least another week or so).
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Old Nate
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Age : 34
Location : Western PA
Registration date : 2014-08-27

PostSubject: Re: P & C Shipping   Tue Mar 07, 2017 9:26 am

Cartaphilus wrote:
I here complaints about P&C more often then about anyone else, yet many still do business with them.
I just don't understand, when they screwed me around it didn't take a bus to drop on me to see what type of people they are.
IMHO You'll all do yourselves a favor by going else where to purchase your tobacco and pipe needs. Wink

The above statement nails how I feel about P&C... Don't do it, people! Smoking Pipes is by far my preferred tobacco supplier.
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