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 Smokingpipes.com Endorsement!

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Dock
BoB's Team
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Age : 106
Location : @ The Gym
Registration date : 2007-12-15

PostSubject: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 12:25 pm

They sure as hell don't need another endosement but I'm gonna give em'
one anyway! I've bought my fair share of pipes and tobaccos from them
over the years and have never had one single issue. Last week I placed
an order for several tins of McB's Navy Flake as well as some Escudo
and a McB's Ashtray. It arrived yesterday.I was bummed to find that
three of the six tins of Navy Flake had their lids popped and were
floating around in the box. I immdediately called Mark at the shop and
he put three more tins in the mail for me! No hassle and no exuses,
just great customer service! They're the best!
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JJPHOTO

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Age : 42
Location : Texas
Registration date : 2008-12-03

PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 1:22 pm

Agreed. Placed an order with them a while back and they sent two of one tin and left out one. They sent the missing one out right away with no hassle. Great people to deal with.
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Cruiser

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Registration date : 2009-01-19

PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 1:28 pm

Never had a problem with them either but I did receive an order yesterday with 3 lbs. of bulk and 4 tins. The tins were not damaged but loose and rattling around inside the box. A little more stuffing in the packages might be a good thing.
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Natch

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Age : 66
Location : foothills of the Ozarks
Registration date : 2007-12-21

PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 1:31 pm

I've had great service from them as well. As to the top coming off, I've had that happen three separate times with mail orders, always non-screw type square lids, and all three were (I believe?) G&H blends. Guess it juse happens with a vacume/friction fit tin after a good bump?

Natch


Last edited by Natch on Thu Mar 05, 2009 1:32 pm; edited 1 time in total
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Pseudo Nim

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Age : 64
Location : Lancashire England
Registration date : 2009-01-15

PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 1:31 pm

I've used them a few times and the only problem I've had is that they write "Tobacco" on the customs form, which, with our tax plus handling charges, makes them uncompetitive, Sad realy, so unless it's a tobacco I can't get here, it's a no no.
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Doc Manhattan

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Age : 39
Location : Land of Steady Habits
Registration date : 2008-05-26

PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 3:02 pm

Add my to the amen chorus of SmokingPipes fans. Any time I've had an unusual request for an order, they've jumped through hoops to make it work. (Only merch trouble I've ever had with an order was a tin dented in transit, but I opened it on the spot, and the seal and tobacco were fine.)
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nyed001

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Age : 46
Location : upstate NY
Registration date : 2009-02-10

PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 3:16 pm

I've never had any issues with them either.The packing in the box is always tight,just lucky I guess.They seem to have one of the fastest turnarounds I've encountered to boot.
Just my 2 cents
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ftrplt

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Age : 71
Location : Split between Raleigh, NC and OKC, OK
Registration date : 2007-12-15

PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 4:04 pm

Just received an order from them. Never had any problem with them. Very helpful; answer emails, great to do business with them. I will be visiting family near Charleston, SC in April. On the way back to Raleigh, I'm going to take the "scenic" route up the coast thru Myrtle Beach; stopping in Little River to visit SP Very Happy FTRPLT
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Guest
Guest



PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 4:52 pm

When you get there, lock your wallet in the glove compartment before you go in, and give the key to your wife Laughing Laughing Laughing

What a Face
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Hermit

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Age : 64
Location : Ascension Parish
Registration date : 2008-04-22

PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 5:04 pm

Can't comment on their customer service.
Never had to contact them.
All my orders have been perfect, quick too.
(They even sent me a Christmas card.)
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ftrplt

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Age : 71
Location : Split between Raleigh, NC and OKC, OK
Registration date : 2007-12-15

PostSubject: Re: Smokingpipes.com Endorsement!   Thu Mar 05, 2009 6:16 pm

Yak....Wife won't be with me Surprised And, yes, the temptation devil will be solidly perched on my shoulder during my visit Twisted Evil However, I am only there to visit and look around Suspect That's my story and I'm stickin' to it Razz FTRPLT
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mark
Admin
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Registration date : 2008-07-02

PostSubject: Re: Smokingpipes.com Endorsement!   Fri Mar 06, 2009 5:15 pm

Nothing but high praise from me,,,they respond to their e-mails promptly, a great asset when buying a pipe,,,tobacco orders arrive quickly,,,great people,,, cheers
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Mikem
The Coordinator
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Age : 62
Location : Glendale, Arizona
Registration date : 2007-12-14

PostSubject: Re: Smokingpipes.com Endorsement!   Fri Mar 06, 2009 6:32 pm

Can't really comment on their follow-up customer service because all of the orders I have placed with them have been spot on. Their prices and shipping usually can't be beat IMHO. They and Mike at Mars Cigars are my two primary vendors that I do business with.
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jhuggett
BoB's Pioneer & Founding Father
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Age : 45
Location : Olympia, WA
Registration date : 2007-12-09

PostSubject: Re: Smokingpipes.com Endorsement!   Fri Mar 06, 2009 6:46 pm

Nothing but great things to say about them either. Perfect example of how to run an online business correctly. Constantly updating, great prices, good shipping policies and always on the ball if something goes awry.

_________________
Jason

"Freedom, Security, Convenience: Choose Two"
"For me, I will take freedom over security and I will take security over convenience." ~ Dan Geer
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jazzman34653

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Registration date : 2009-03-09

PostSubject: Outstanding Service and Competitive Pricing   Tue Mar 10, 2009 10:37 am

They are the greatest! I like the service both Joyce and Mark provides. In addition their Estate Pipes are the best value on the internet.
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