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 kudos to PipesandCigars

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Natch

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Age : 66
Location : foothills of the Ozarks
Registration date : 2007-12-21

PostSubject: kudos to PipesandCigars   Wed Jun 23, 2010 1:39 pm

Just got off the phone with them and what great guys! I "thought" I had ordered 24 ounces of SHPC Victoria Regent in an order I sent in last month but when the package arrived, there were 24 ounces of SHPC Great Hiatus. I chalked it up to my age, infirm mind, increasing distance from reality and lack of typing ability, (hence the post on the Trading Post tab to trade the Great Hiatus for VR).

However, while cleaning out my desk I found a copy of the original order and it did have 3 - 8 ounce tins of SHPC VR blend on it. It's been a month, so I didn't expect them to make the exchange or even cover the return shipping, but they said they would have the right tobacco in the mail today, and included will be a postage-paid return sticker to return the Great Hiatus!

That's a trust that you just don't see in today's world very often. Kudos to them. cheers

Natch
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Nitschke066

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Age : 38
Location : Fort Wayne, IN
Registration date : 2010-04-27

PostSubject: Re: kudos to PipesandCigars   Wed Jun 23, 2010 2:18 pm

You really can't say enough about great customer service! Glad to hear they took care of you, Natch.
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Tennessee Dave

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Age : 67
Location : Dayton, Tennessee
Registration date : 2008-02-12

PostSubject: Re: kudos to PipesandCigars   Wed Jun 23, 2010 2:20 pm

Thanks for sharing. They are great customer service.
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Admin
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Registration date : 2008-07-02

PostSubject: Re: kudos to PipesandCigars   Wed Jun 23, 2010 3:23 pm

There's no better advertisement than word of mouth,,,making friends the old fashioned way,,,, cheers

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Sometimes I wake up grumpy. Other times I let her sleep.
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PostSubject: Re: kudos to PipesandCigars   Wed Jun 23, 2010 3:30 pm

good to hear Natch! cheers
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TallSmoke

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Age : 47
Location : Sanford NC
Registration date : 2009-03-14

PostSubject: Re: kudos to PipesandCigars   Wed Jun 23, 2010 3:43 pm

They have always been good to me when ordering, etc. Great story! cheers
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ftrplt

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Age : 71
Location : Split between Raleigh, NC and OKC, OK
Registration date : 2007-12-15

PostSubject: Re: kudos to PipesandCigars   Wed Jun 23, 2010 9:31 pm

Would not have expected anything else!! Class folks in all respects! FTRPLT
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Hermit

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Age : 64
Location : Ascension Parish
Registration date : 2008-04-22

PostSubject: Re: kudos to PipesandCigars   Wed Jun 23, 2010 10:38 pm

ftrplt wrote:
Would not have expected anything else!! Class folks in all respects! FTRPLT

I second that emotion. cheers
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