Zeno Marx
Well-known member
- Joined
- Jun 26, 2010
- Messages
- 3,243
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So, I contact a brick & mortar store far, far from home because they make a blend that isn't available anywhere else. I've heard great things about this blend. It's not your usual type of blend, so it is definitely a niche product. Obviously in demand, but not something you're going to see many blenders bother to try. The person I talk to on the phone is very nice and helpful. It was clear they knew their product. It wasn't a summer part-timer making minimum wage with no real interest in the business. They offer to send a sample. After some conversation, I make it clear that it isn't necessary for them to send anything else. A bowl or two of the desired blend would be above and beyond the duty of service. Seemed like it was going to be the beginning of a nice relationship. I know how tough it is to run a small business. I was trying to be as generous to them as they were being to me. Don't waste bags, other tobacco, and postage costs on something I don't want.
Here's the thing: more than a month later, I receive a small package with three samples, all of them being bone dry, all of them being tiny dust particles like you'd find at the bottom corner of a tin, jar etc, and none of them enough to fill a group 2 half way. That's why I'm bothering starting this thread. I won't name names. The whole experience has confused me more than anything. If you were going to bother to spend the 5-10 minutes to get this package together and use up business resources, hope to gain a new customer, and at least make it worth the potential customer's while with enough tobacco to give a taste, why would this seem like that answer? A couple weeks later, I'm still scratching my head at the whole experience. They might as well have pulled a $5 bill out of the register and lit it on fire. There was nothing useful in the package. So weird.
Should I call them back and offer feedback? Just leave it well enough alone? I'm not that driven to do anything, but at the same time, this thing falls in the borderlands between "what just happened?" and frustration.
Here's the thing: more than a month later, I receive a small package with three samples, all of them being bone dry, all of them being tiny dust particles like you'd find at the bottom corner of a tin, jar etc, and none of them enough to fill a group 2 half way. That's why I'm bothering starting this thread. I won't name names. The whole experience has confused me more than anything. If you were going to bother to spend the 5-10 minutes to get this package together and use up business resources, hope to gain a new customer, and at least make it worth the potential customer's while with enough tobacco to give a taste, why would this seem like that answer? A couple weeks later, I'm still scratching my head at the whole experience. They might as well have pulled a $5 bill out of the register and lit it on fire. There was nothing useful in the package. So weird.
Should I call them back and offer feedback? Just leave it well enough alone? I'm not that driven to do anything, but at the same time, this thing falls in the borderlands between "what just happened?" and frustration.