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Well I said I would post an update should they finally respond to me or I receive the promised replacement pipe. I never thought I'd get the pipe but guess what was in my mailbox today??? So, to conclude. I am very happy with their pipes! I will recommend them, but ONLY to the Very...

Sloppy Joe - Thanks! I will check out possibly ordering through the place you mentioned. I do totally agree that the pipes smoke really well! For that, if you have the patience, I do recommend the pipes. I will not deny that! It's just difficult for some to wait so long. ;) I will...

I agree it is a small amount of employees. So I have tried to be patient with them. However, lying to me about a replacement that never came (I can only assume lying since no product showed up and I have had no further responses since June) is unacceptable customer service. If they cannot...

I realize this is an old thread and I wish I had seen this before placing my order. So I thought I would add my more recent experience. It appears their customer service really has not improved. I had placed an order last December (2011), hoping I would have my pipes by February. Within...