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The Round Table
a tale of customer service
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<blockquote data-quote="Singed" data-source="post: 600126" data-attributes="member: 6261"><p>My new Charlestowne Cobbler is already failing. Poor materials and the bowl is charring already. I notified MM with images they agreed that the bowl was poorly drilled and the cob was weak and pithy, they immediately issued me a refund. They would have sent a new pipe but international shipping would have exceeded the value of the pipe. I am satisfied with that and pleased with their timely service, the refund has already been processed through PayPal. </p><p></p><p>I will smoke the pipe to death, perhaps line the bowl. I may even buy another in the future. It was a disappointment because this is a mid-range pipe in their line-up but MM didn't offer excuses or argument, they followed up with a professional solution. I cannot fault that.</p></blockquote><p></p>
[QUOTE="Singed, post: 600126, member: 6261"] My new Charlestowne Cobbler is already failing. Poor materials and the bowl is charring already. I notified MM with images they agreed that the bowl was poorly drilled and the cob was weak and pithy, they immediately issued me a refund. They would have sent a new pipe but international shipping would have exceeded the value of the pipe. I am satisfied with that and pleased with their timely service, the refund has already been processed through PayPal. I will smoke the pipe to death, perhaps line the bowl. I may even buy another in the future. It was a disappointment because this is a mid-range pipe in their line-up but MM didn't offer excuses or argument, they followed up with a professional solution. I cannot fault that. [/QUOTE]
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