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<blockquote data-quote="PeterD" data-source="post: 220109" data-attributes="member: 2501"><p>Unfortunately this is the exception rather than the rule...and its a mighty shame. Most of the "so-called" tobacco shops are not catering to us but to a mass market and could care less.</p><p></p><p>...and its everywhere! I recently sent a message to a well known tobacco shop in the London area inquiring if they would sell and ship tobacco products to me if a check was sent drawn on a US bank. There reply, " We cannot and do not send tobacco products to America." I knew the credit card game wouldn't work, and while they as a business can pick and choose how to respond and work with customers, a terse reply like I received, is certainly not what I would expect from a traditional pipe and tobacco shop.</p><p></p><p>Going the "extra mile" for a customer breeds loyalty, respect, and repeat business. It should be a pleasure to do business with others...not a nightmare! :king:</p></blockquote><p></p>
[QUOTE="PeterD, post: 220109, member: 2501"] Unfortunately this is the exception rather than the rule...and its a mighty shame. Most of the "so-called" tobacco shops are not catering to us but to a mass market and could care less. ...and its everywhere! I recently sent a message to a well known tobacco shop in the London area inquiring if they would sell and ship tobacco products to me if a check was sent drawn on a US bank. There reply, " We cannot and do not send tobacco products to America." I knew the credit card game wouldn't work, and while they as a business can pick and choose how to respond and work with customers, a terse reply like I received, is certainly not what I would expect from a traditional pipe and tobacco shop. Going the "extra mile" for a customer breeds loyalty, respect, and repeat business. It should be a pleasure to do business with others...not a nightmare! :king: [/QUOTE]
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