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The Round Table
CUSTOMER SERVICE AT IWAN RIES? (UPDATE)
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<blockquote data-quote="jefe1037" data-source="post: 383415" data-attributes="member: 2290"><p>Kevin, Cart, Fly: It may be interesting to know that the phone that rings when you call IRC is the one behind the counter in the shop. I'm not saying that they shouldn't be taking better care of the customers who are making phone orders or internet orders, but when you have a guy standing in front of you, the habit is to take care of him first (this is mostly in response to Kev using the term "phone rep"). Ron, next time I stop by the shop, I will tell my guy about a few things I heard rattling around on the internet. I have had success in my line of work reaching out to upset guests who have sworn off return business. If they do anything with that info, then good for them. In the end, I feel a mutual responsibility to my brothers here and my guys at IRC.</p><p></p><p>Full disclosure: I visit the shop often enough to be recognized, and some of the guys at the shop come in and eat dinner at my restaurant. We have a mutual relationship, but I do not represent them in any way.</p></blockquote><p></p>
[QUOTE="jefe1037, post: 383415, member: 2290"] Kevin, Cart, Fly: It may be interesting to know that the phone that rings when you call IRC is the one behind the counter in the shop. I'm not saying that they shouldn't be taking better care of the customers who are making phone orders or internet orders, but when you have a guy standing in front of you, the habit is to take care of him first (this is mostly in response to Kev using the term "phone rep"). Ron, next time I stop by the shop, I will tell my guy about a few things I heard rattling around on the internet. I have had success in my line of work reaching out to upset guests who have sworn off return business. If they do anything with that info, then good for them. In the end, I feel a mutual responsibility to my brothers here and my guys at IRC. Full disclosure: I visit the shop often enough to be recognized, and some of the guys at the shop come in and eat dinner at my restaurant. We have a mutual relationship, but I do not represent them in any way. [/QUOTE]
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CUSTOMER SERVICE AT IWAN RIES? (UPDATE)
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