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The Round Table
Its not easy being a Luddite
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<blockquote data-quote="deathmetal" data-source="post: 432894" data-attributes="member: 3897"><p>One reason for this, and not just at cable companies: phone tech support is the worst job in the industry with high turnover, so companies will almost never give phone techs any power. Therefore, the only people who can actually get anything done are managers or sales.</p><p></p><p>Our local cable company has phone tech support, but they hire people with mid-90s IQs to read off of procedure cards. I would be more upset, but I imagine that phone tech support is unbearable for anyone with an IQ above mid-90s.</p><p></p><p>Part of the reason that phone tech support is a brutal feedback loop: customers only get attention if they are bitchy, so they become very dramatic as a means of getting attention. This in turn further numbs the phone techs who quickly stop caring.</p><p></p><p>Eventually the only way to get a cable modem fixed will be self-immolation.</p></blockquote><p></p>
[QUOTE="deathmetal, post: 432894, member: 3897"] One reason for this, and not just at cable companies: phone tech support is the worst job in the industry with high turnover, so companies will almost never give phone techs any power. Therefore, the only people who can actually get anything done are managers or sales. Our local cable company has phone tech support, but they hire people with mid-90s IQs to read off of procedure cards. I would be more upset, but I imagine that phone tech support is unbearable for anyone with an IQ above mid-90s. Part of the reason that phone tech support is a brutal feedback loop: customers only get attention if they are bitchy, so they become very dramatic as a means of getting attention. This in turn further numbs the phone techs who quickly stop caring. Eventually the only way to get a cable modem fixed will be self-immolation. [/QUOTE]
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