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<blockquote data-quote="Falconer" data-source="post: 125533" data-attributes="member: 1195"><p>I worked retail for 35 years and one thing I was taught from the get go is. . . for every customer you leave unsatisfied there will be a hundred that hear about it. </p><p></p><p>The three A's of satisfaction for unhappy cusomters in retail....Ask/Apologize/Act</p><p></p><p>have the customer clearly define their concern</p><p>genuinley listen then apologize.</p><p>ask them what you can do to remedy the problem</p><p>do it!</p></blockquote><p></p>
[QUOTE="Falconer, post: 125533, member: 1195"] I worked retail for 35 years and one thing I was taught from the get go is. . . for every customer you leave unsatisfied there will be a hundred that hear about it. The three A's of satisfaction for unhappy cusomters in retail....Ask/Apologize/Act have the customer clearly define their concern genuinley listen then apologize. ask them what you can do to remedy the problem do it! [/QUOTE]
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