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General Pipe Discussion
Pipes and Cigars (the online retailer)
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<blockquote data-quote="Zeno Marx" data-source="post: 493696" data-attributes="member: 1211"><p>BINGO. Because most people don't hold anyone accountable (see politics as well). If they can save a dime, or if you tell them what they want to hear, it's good enough.</p><p></p><p>This. It never was, but now shipping is insanely expensive. I don't order often, but since the new system was implemented, this is exactly the case. Sending a second package to make up for the mistake or even offering a sizeable cash voucher as an apology. Each time this has been the case. I appreciated it the first time, but now that I see it is their mode of operation, I find it ridiculous and stupid.</p><p></p><p>On top of that...again, on top of that, they no longer hold orders if something isn't in stock. They ship what they have and then make a second shipment of the backordered items. Some would say that is the correct way to do things. I won't argue too much with that, but I also have sympathies for the economics and environmental impact of multiple boxes to cover a single order. Hey, I'm willing for you to sit on my order for a week or two until you have everything I ordered. I'm generally fine with that. I can wait. Save your company and my world a few bucks and some carbon footprint and send me one package. The way I understand it, if you ordered four backordered items, there's potential for you to receive four packages as each item gets restocked. How does that make ANY sense? That isn't a business model.</p></blockquote><p></p>
[QUOTE="Zeno Marx, post: 493696, member: 1211"] BINGO. Because most people don't hold anyone accountable (see politics as well). If they can save a dime, or if you tell them what they want to hear, it's good enough. This. It never was, but now shipping is insanely expensive. I don't order often, but since the new system was implemented, this is exactly the case. Sending a second package to make up for the mistake or even offering a sizeable cash voucher as an apology. Each time this has been the case. I appreciated it the first time, but now that I see it is their mode of operation, I find it ridiculous and stupid. On top of that...again, on top of that, they no longer hold orders if something isn't in stock. They ship what they have and then make a second shipment of the backordered items. Some would say that is the correct way to do things. I won't argue too much with that, but I also have sympathies for the economics and environmental impact of multiple boxes to cover a single order. Hey, I'm willing for you to sit on my order for a week or two until you have everything I ordered. I'm generally fine with that. I can wait. Save your company and my world a few bucks and some carbon footprint and send me one package. The way I understand it, if you ordered four backordered items, there's potential for you to receive four packages as each item gets restocked. How does that make ANY sense? That isn't a business model. [/QUOTE]
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