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Pipes & Tobacco
General Pipe Discussion
Question about MacQueen Pipes...
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<blockquote data-quote="StilettoII" data-source="post: 240958" data-attributes="member: 2692"><p>I agree it is a small amount of employees. So I have tried to be patient with them. However, lying to me about a replacement that never came (I can only assume lying since no product showed up and I have had no further responses since June) is unacceptable customer service. If they cannot meet the demands of internet sales, perhaps they should not be selling on the internet directly (my personal opinion) and should only be selling through authorized distributors. I held off writing a negative review of them for months, trying to give them the benefit of the doubt. All I asked or hoped for was a legitimate response to my questions. I would have been happy if they would consistently get back to me within a week. But more than a month or two (or three) is just plain wrong.</p><p></p><p>If they ever contact me or send me my promised replacement, I will gladly update this post. </p><p></p><p>Regards,</p><p>Bob</p></blockquote><p></p>
[QUOTE="StilettoII, post: 240958, member: 2692"] I agree it is a small amount of employees. So I have tried to be patient with them. However, lying to me about a replacement that never came (I can only assume lying since no product showed up and I have had no further responses since June) is unacceptable customer service. If they cannot meet the demands of internet sales, perhaps they should not be selling on the internet directly (my personal opinion) and should only be selling through authorized distributors. I held off writing a negative review of them for months, trying to give them the benefit of the doubt. All I asked or hoped for was a legitimate response to my questions. I would have been happy if they would consistently get back to me within a week. But more than a month or two (or three) is just plain wrong. If they ever contact me or send me my promised replacement, I will gladly update this post. Regards, Bob [/QUOTE]
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General Pipe Discussion
Question about MacQueen Pipes...
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