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Snooty Tobacconists and Exploring a New Hobby
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<blockquote data-quote="Blackhorse" data-source="post: 553264" data-attributes="member: 1365"><p>I’m thinking you didn’t really run into a tobacconist...you ran into a damn fool. Aside from the issue of treating everyone well...golden rule style...there’s the issue of small businesses all over the country having to close due to Covid-19 putting the brakes on commerce. Successful businesses out there typically rank their personal one to one interaction as the one most important thing to having customers return. Example #1: A hugely successful drive up espresso outfit (Dutch Bros) trains their teenage staff to ALWAYS chat with customers so as to mimic a friendly relationship (plus having a great product, of course). That’s done through your car window. The company mantra is that they are a “relationship company that also sells coffee”. I always drive out of there feeling better than when I went in. Example #2: A hugely successful ice cream parlor (Farrell’s) that ALWAYS seemed to have a line out the door was run by Bob Farrell, a local legend, ran his shop with one primary goal in mind...that customers left the place with that “I’ll be back” feeling. Example #3: I take our 7 y.o. Pug, Watson to a local groomer. He NEEDS a major de-thatching and nail grind spa thing on occasion. If you’ve ever had a Pug, you’d know. Anyway...the place (Bratdogz) is owned and run by a real firecracker. I love taking Watson down there and instead if her $35 fee I write the check for $40 because she’s worth it. Well...enough of that. Slow morning here. Sorry to rant.</p></blockquote><p></p>
[QUOTE="Blackhorse, post: 553264, member: 1365"] I’m thinking you didn’t really run into a tobacconist...you ran into a damn fool. Aside from the issue of treating everyone well...golden rule style...there’s the issue of small businesses all over the country having to close due to Covid-19 putting the brakes on commerce. Successful businesses out there typically rank their personal one to one interaction as the one most important thing to having customers return. Example #1: A hugely successful drive up espresso outfit (Dutch Bros) trains their teenage staff to ALWAYS chat with customers so as to mimic a friendly relationship (plus having a great product, of course). That’s done through your car window. The company mantra is that they are a “relationship company that also sells coffee”. I always drive out of there feeling better than when I went in. Example #2: A hugely successful ice cream parlor (Farrell’s) that ALWAYS seemed to have a line out the door was run by Bob Farrell, a local legend, ran his shop with one primary goal in mind...that customers left the place with that “I’ll be back” feeling. Example #3: I take our 7 y.o. Pug, Watson to a local groomer. He NEEDS a major de-thatching and nail grind spa thing on occasion. If you’ve ever had a Pug, you’d know. Anyway...the place (Bratdogz) is owned and run by a real firecracker. I love taking Watson down there and instead if her $35 fee I write the check for $40 because she’s worth it. Well...enough of that. Slow morning here. Sorry to rant. [/QUOTE]
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