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The Round Table
Some Business Policies Befuddle Me
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<blockquote data-quote="Zeno Marx" data-source="post: 570041" data-attributes="member: 1211"><p>There's a story about Patagonia and a very old pair of pants. Old pants with a lot of sentimental value and considered a perfect utility item after years of use. They sent the pants in for repair, which is a service Patagonia still offers, and the repair clerk went into their old filing cabinets to find the original pattern. They repaired the tattered pants, and if I'm remembering correctly, they also made a new pair. Free of charge. I've heard many stories about Patagonia having not just incredible customer service, but downright insane customer service. LL Bean used to be known for that as well, but they don't have all the services and craftsman like they used to employ. Patagonia is said to still operate like they did a long time ago.</p><p></p><p>Not here to advocate for Patagonia. I don't own a single piece of Patagonia clothing or gear. Highest respect for their operation, though. Not just their customer service and policies, but all kinds of ethical things that go beyond that. HOWEVER, you DO pay for those perks, and you pay handsomely.</p></blockquote><p></p>
[QUOTE="Zeno Marx, post: 570041, member: 1211"] There's a story about Patagonia and a very old pair of pants. Old pants with a lot of sentimental value and considered a perfect utility item after years of use. They sent the pants in for repair, which is a service Patagonia still offers, and the repair clerk went into their old filing cabinets to find the original pattern. They repaired the tattered pants, and if I'm remembering correctly, they also made a new pair. Free of charge. I've heard many stories about Patagonia having not just incredible customer service, but downright insane customer service. LL Bean used to be known for that as well, but they don't have all the services and craftsman like they used to employ. Patagonia is said to still operate like they did a long time ago. Not here to advocate for Patagonia. I don't own a single piece of Patagonia clothing or gear. Highest respect for their operation, though. Not just their customer service and policies, but all kinds of ethical things that go beyond that. HOWEVER, you DO pay for those perks, and you pay handsomely. [/QUOTE]
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