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The Round Table
Dealing With An Audio Vendor, Frustrating!
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<blockquote data-quote="RSteve" data-source="post: 552363" data-attributes="member: 164"><p><span style="font-size: 18px"><strong>This post disappeared in the transition:</strong></span></p><p><span style="font-size: 18px">The replacement amplifier I received on Saturday does not have the mounting holes as pictured on the website. Monday morning I emailed the CS representative, with whom I'd been working, to inform her that it was Ground Hog Day again and what procedure should we follow to get me the correct item. By last night, I'd received no response. This morning I followed this link: <a href="https://partsexpress.wufoo.com/forms/ro0c0sd1q5w7kc/" target="_blank">To: Parts Express President Jeff Stahl</a> and related what had transpired. Much to my surprise, within an hour, the president of Parts Express emailed me with an apology and response. "Our Quality Control staff dropped the ball and accepted a shipment of units that were not to our specification." </span></p><p><span style="font-size: 18px">So, I guess I'll be drilling holes, which I haven't done in metal in many years. I did just purchase an appropriate bit.</span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">Added some time later: I just got an email that Parts Express refunded my purchase, so the new amplifier is a freebie, but I still have to drill mounting holes.</span></p></blockquote><p></p>
[QUOTE="RSteve, post: 552363, member: 164"] [SIZE=5][B]This post disappeared in the transition:[/B] The replacement amplifier I received on Saturday does not have the mounting holes as pictured on the website. Monday morning I emailed the CS representative, with whom I'd been working, to inform her that it was Ground Hog Day again and what procedure should we follow to get me the correct item. By last night, I'd received no response. This morning I followed this link: [URL='https://partsexpress.wufoo.com/forms/ro0c0sd1q5w7kc/']To: Parts Express President Jeff Stahl[/URL] and related what had transpired. Much to my surprise, within an hour, the president of Parts Express emailed me with an apology and response. "Our Quality Control staff dropped the ball and accepted a shipment of units that were not to our specification." So, I guess I'll be drilling holes, which I haven't done in metal in many years. I did just purchase an appropriate bit. Added some time later: I just got an email that Parts Express refunded my purchase, so the new amplifier is a freebie, but I still have to drill mounting holes.[/SIZE] [/QUOTE]
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Dealing With An Audio Vendor, Frustrating!
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