Hi nogbert,
I ordered a few tobacco pipes from them now. Mostly Peterson Pipes and Savinelli Pipes. Overall everything went great. They usually send out my order fairly quick, same day sometimes. I called and talked with them once to see if they could get a pipe I wanted that they didn't carry. They were able to contact the manufacture and get me my pipe! I usually use the $4.99 shipping and have had no problems with it. However, you do rely on USPS once it leave their office. I also used the free shipping and had no problems with it. They packaged the pipes well so no damage on arrival. I also bought my friend a Dr Grabow and he had no problems with his....