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The Round Table
I May Drop All Business With Entities Whose Customer Service Centers Are Outside The U.S.
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<blockquote data-quote="RSteve" data-source="post: 563983" data-attributes="member: 164"><p><span style="font-size: 18px">One of the banks with whom I bank, TCF National Bank, has always had its CS center stateside. It's being absorbed by Huntington Bank. This morning I called customer service and got a CS agent with a sparse knowledge of spoken English. And our connection was was horrible. Every question I asked...there was a pause as she rehearsed reading from a boilerplate Q & A sheet. My on line running balance was totally a mess. The CS agent repeated the same line to every question, "Your balance is $xxxxxxx. Our digital banking system may not reflect your actual balance. Our system may be updating. Please check again later or go to a local branch office and speak to a representative."</span></p></blockquote><p></p>
[QUOTE="RSteve, post: 563983, member: 164"] [SIZE=5]One of the banks with whom I bank, TCF National Bank, has always had its CS center stateside. It's being absorbed by Huntington Bank. This morning I called customer service and got a CS agent with a sparse knowledge of spoken English. And our connection was was horrible. Every question I asked...there was a pause as she rehearsed reading from a boilerplate Q & A sheet. My on line running balance was totally a mess. The CS agent repeated the same line to every question, "Your balance is $xxxxxxx. Our digital banking system may not reflect your actual balance. Our system may be updating. Please check again later or go to a local branch office and speak to a representative."[/SIZE] [/QUOTE]
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I May Drop All Business With Entities Whose Customer Service Centers Are Outside The U.S.
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