Well, I am not very computer literate. I had a virus that wiped out all my passwords, I took my laptop to best buy to get it fixed then I kept trying to sign back in but it wouldnt let me. i figured maybe BOB has some kind of virus protection thing goin on. I had another problem which is still going on, I cant copy, paste and all that. i should just buy another laptop and throw this pos in the can, but that would take away from pipe budget