My preferences for online shopping are with 4noggins and Smokingpipes.com. I have had nothing but top notch service from both of these shops. My only complaint with Smokingpipes, and this comes from living in CA, is that it does take about 10-11 days for a shipment to get to me via UPS Ground from the East Coast. 4noggins uses Priority mail and anything I buy from them arrives in 3 business days.
I have purchased at least 6 pipes from Smokingpipes with complete satisfaction. When you buy a pipe from them you know what you are getting, everything is described to a tee and there's no funny business. They have an excellent return policy as well.
JRCigars & Cigars Intl. provide good fast service for stogies.
There are a lot of things to like about PipesandCigars.com, fast shipping, Russ's house blends, slightly cheaper prices on tins, great promotions, but I have run into my share of snafus shopping with them.