LL
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- Dec 29, 2007
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Referring to my repair biz, here.
Computerly speaking, the past six months have been really bad: An iMac that literally crackled and started burning, followed by my #2---a Panasonic Toughbook---getting trojaned and the registry stomped. The fix for that was reloading the OS, but the accompanying CDs wouldn't read because of data corruption (it was the first time I ever used them for anything). I couldn't convince Panasonic that I was the legit owner without a receipt, so no new CDs. Then a really old Gateway was scrounged, and a few weeks later its HD crashed. So now I'm on #4.
In the middle of all this, the Gmail spam filter algorithms were changed without notice and many legit emails were lost. But I didn't know it for a long time. Many customers phoned after a few days, but I'll never know how many just said, "Be that way, then!" and took their business elsewhere. (Having a published email address means that after several years it grows until you get hundreds of crapmails a day, and though I started out checking the spam file line by line, once it seemed to be infallible I started deleting the pile sight unseen. Whoops. Damn you, Sergey!)
Anyway, since I live and work alone and demand is high, the time spent trying untangle the unending messes was pushing me backwards. Plus driving my frustration and anxiety meter into the red.
Today, though, an eminently logical gentleman from Brooklyn suggested I simply become a telephone-only business. Telephone reliability approaches 100%, customers get an immediate response, and I get to spend a lot more time working on pipes instead of dicking with computer stuff. Needless to say, I felt very stupid.
I can see no downside. I have a number of large whiteboards already mounted, and wouldn't have to change my tracking procedures much. Less info would have to be dealt with, actually.
BUT --- I'm reluctant to make such a fundamental change without tossing the idea around first. I don't want to get blindsided by some problem that I'm overlooking, then have to dig out of THAT hole.
So. Tellmewhatyouthink. Even if in your mind it's a nit-picky thing, or a low-probability concern. All input is encouraged.
Thanks, guys.
EDIT --- Clarification: By telephone only, I don't mean dump the site, just replace the email address there now with a short sentence asking people to call. NO other change.
Computerly speaking, the past six months have been really bad: An iMac that literally crackled and started burning, followed by my #2---a Panasonic Toughbook---getting trojaned and the registry stomped. The fix for that was reloading the OS, but the accompanying CDs wouldn't read because of data corruption (it was the first time I ever used them for anything). I couldn't convince Panasonic that I was the legit owner without a receipt, so no new CDs. Then a really old Gateway was scrounged, and a few weeks later its HD crashed. So now I'm on #4.
In the middle of all this, the Gmail spam filter algorithms were changed without notice and many legit emails were lost. But I didn't know it for a long time. Many customers phoned after a few days, but I'll never know how many just said, "Be that way, then!" and took their business elsewhere. (Having a published email address means that after several years it grows until you get hundreds of crapmails a day, and though I started out checking the spam file line by line, once it seemed to be infallible I started deleting the pile sight unseen. Whoops. Damn you, Sergey!)
Anyway, since I live and work alone and demand is high, the time spent trying untangle the unending messes was pushing me backwards. Plus driving my frustration and anxiety meter into the red.
Today, though, an eminently logical gentleman from Brooklyn suggested I simply become a telephone-only business. Telephone reliability approaches 100%, customers get an immediate response, and I get to spend a lot more time working on pipes instead of dicking with computer stuff. Needless to say, I felt very stupid.
I can see no downside. I have a number of large whiteboards already mounted, and wouldn't have to change my tracking procedures much. Less info would have to be dealt with, actually.
BUT --- I'm reluctant to make such a fundamental change without tossing the idea around first. I don't want to get blindsided by some problem that I'm overlooking, then have to dig out of THAT hole.
So. Tellmewhatyouthink. Even if in your mind it's a nit-picky thing, or a low-probability concern. All input is encouraged.
Thanks, guys.
EDIT --- Clarification: By telephone only, I don't mean dump the site, just replace the email address there now with a short sentence asking people to call. NO other change.