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Shout-Out to SmokingPipes Customer Service
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<blockquote data-quote="ontariopiper" data-source="post: 500825" data-attributes="member: 3775"><p>Need to relate this surprising experience for everyone here. Hope this is the right place i the forum to post it. </p><p></p><p>Just when you think customer service is dead, something like this happens. </p><p></p><p>I ordered a bunch of different blends to try from SmokingPipes.com, and have been working through them and posting my thoughts here and on the SP site. I did not like the last blend I tried; nothing "wrong" with the tobacco, just not in my wheelhouse. No harm, no foul. That's going to happen from time to time. Figured I'd cellar the jar for a while, try it again, and see if my tastes had changed. </p><p></p><p>Well, yesterday I got an email from SP Customer Service. They had seen my review, and offered to send me a different blend I'd actually like or post a credit to my SP account. Who does this anymore? And for a $6.50 purchase?? Incredible! </p><p></p><p>I'll definitely be sending more business to SP.com!</p></blockquote><p></p>
[QUOTE="ontariopiper, post: 500825, member: 3775"] Need to relate this surprising experience for everyone here. Hope this is the right place i the forum to post it. Just when you think customer service is dead, something like this happens. I ordered a bunch of different blends to try from SmokingPipes.com, and have been working through them and posting my thoughts here and on the SP site. I did not like the last blend I tried; nothing "wrong" with the tobacco, just not in my wheelhouse. No harm, no foul. That's going to happen from time to time. Figured I'd cellar the jar for a while, try it again, and see if my tastes had changed. Well, yesterday I got an email from SP Customer Service. They had seen my review, and offered to send me a different blend I'd actually like or post a credit to my SP account. Who does this anymore? And for a $6.50 purchase?? Incredible! I'll definitely be sending more business to SP.com! [/QUOTE]
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