Idlefellow
Well-known member
I got tired of my old Zippo always running dry so I purchased a Thunderbird butane torch insert for it. The thing worked fine for a few years and finally it stopped taking butane and wouldn't fill for some reason. I've always used the good stuff in it so no idea why that happened.
Anyway they make a big deal out of their No Proof warranty, so I sent it back to them with the little attached card filled out; cost me $3.50 shipping. Here's a copy of their warranty form; notice it makes no mention of any fee etc.
Yesterday I got a phone call from them saying I neglected to send the $12.00 "shipping fee". I can buy these things all day long brand new for 12-13 bucks, so obviously their "no-proof warranty" is just to send me a replacement which I get to pay for. Pretty good racket, huh? I really wouldn't have a problem with it if they'd just state the truth up front; would have saved me $3.50. I'll buy another I suppose but this doesn't leave a good taste.
Anyway they make a big deal out of their No Proof warranty, so I sent it back to them with the little attached card filled out; cost me $3.50 shipping. Here's a copy of their warranty form; notice it makes no mention of any fee etc.
Yesterday I got a phone call from them saying I neglected to send the $12.00 "shipping fee". I can buy these things all day long brand new for 12-13 bucks, so obviously their "no-proof warranty" is just to send me a replacement which I get to pay for. Pretty good racket, huh? I really wouldn't have a problem with it if they'd just state the truth up front; would have saved me $3.50. I'll buy another I suppose but this doesn't leave a good taste.