Quantcast

P&C Situation Rectified

Help Support Brothers of Briar:

ZeroContent

Well-known member
Joined
Oct 23, 2010
Messages
595
Reaction score
0
So I ordered on IPSD at P&C since they were having a 15% off everything. I ordered just over $100 worth (after discount) to get the free shipping. Everything was listed as In Stock when I ordered BUT P&C had just done a software update/change for their inventory software and it was incorrect so I had a handful of things shipped but most of my order was back ordered. After about 3 weeks a couple more items shipped. Strangely as well i was only billed 30 bucks at this point. In the beginning of April I submitted an inquiry to figure out what was up with my order and I got no reply and the inquiry was closed, so I opened another one 2 weeks ago. Earlier this week it still wasn't answered so I posted on their Facebook page asking for help and was directly messaged 30 minutes later by the new branch manager. He was up until almost midnight looking into my order and figuring out what happened, etc...

Since the order was so old he asked if he could cancel the remained and he'd give me a coupon code for 20% off so I could re-order whatever I wanted, but he didn't stop there. As a gesture of good will for all the troubles I had received about 60 bucks worth of product and only billed 30 bucks he left that as it is. Also he has shipped me a free pipe and gave me a $50 credit on my account as well. So in the end i got under billed product, a free pipe, $50 credit and a 20% off coupon.

He also told me if I knew of anyone still having issue to send them directly to him. So if you have any issue PM me and I'll send you directly to his facebook profile and he'll fix your issue.
 

Ozark Wizard

Well-known member
Joined
Oct 11, 2014
Messages
6,565
Reaction score
8
Well, THAT'S cool...

Must be serious mayhem going on there. As I check, they seem to be slowly and surely thinning their stock.... It's been sort of a hobby of mine, tracking their product lines, sales, etc. Still too tricky to risk ordering from them at this point though, you never REALLY know what they have unless they are trying to sell stuff on special for super cheap. And while other vendors get new stock in, lately P&C has yet to get anything out of stock back in. Not to mention it is a bit unnerving to have them bill for the whole order when placed, then short load the box, then refund monies, then when they can fulfill the order dip back into my wallet for the balance.

Hope they get it worked out soon. I used to order a lot from them in the past....
 

Fight'n Hampsters

Well-known member
Joined
Jul 28, 2011
Messages
780
Reaction score
2
Good to hear. I still order from them on occasion when something is a really good deal. They seem to at least be trying to make things better.
 

ZeroContent

Well-known member
Joined
Oct 23, 2010
Messages
595
Reaction score
0
I asked about missing tobaccos and he said that is his top priority to re-establish supplier relations and getting in stuff after getting all the technical stuff cleaned up.
 

Blackhorse

Moderator
Staff member
Moderator
B of B Supporter
Council Member
Joined
Oct 23, 2010
Messages
10,978
Reaction score
129
Location
Oregon City, Oregon - USA
I post on another site where the $50 credit thing is a common topic of conversation. P&C must be digging out of a pretty deep customer service hole.
 

Richard Burley

Well-known member
Joined
Apr 9, 2011
Messages
3,120
Reaction score
0
ZeroContent":jzir2yb6 said:
I asked about missing tobaccos and he said that is his top priority to re-establish supplier relations and getting in stuff after getting all the technical stuff cleaned up.  
"Supplier relations" too?   :lol!:
 

AdamCordray

Well-known member
Joined
Aug 8, 2016
Messages
221
Reaction score
0
I've had several customer service issues with P&C in the past... probably why I didn't order from them on IPSD. While it's nice they're doing what they can to rectify the situation for those customers, people have been discussing the total lack of regard for customer satisfaction for a long time now -- it shouldn't take an IT system Chernobyl disaster for them to give a Fukushima about their customers. So whatever funny tasting kool-aid they're selling these days (even for 20% off, buy 2 get 3 free), it's too late for me. I've simply decided to take my business elsewhere.
 

joshoowah

Well-known member
Joined
Sep 24, 2011
Messages
639
Reaction score
2
Yeah, they sent me $50 and several 20% off coupons. I used the $50 coupon to get some Germain. It was a nice gesture, but I'm still done with them. I have buddies that still haven't received their order.
 

ZeroContent

Well-known member
Joined
Oct 23, 2010
Messages
595
Reaction score
0
Well i ordered with my coupons last night at about 11pm and the whole order was shipped less than 12 hours later, hopefully that's a good sign.
 

Old Nate

Well-known member
Joined
Aug 27, 2014
Messages
848
Reaction score
0
Ha... I've been done with P&C for ages. Way before this current fiasco. And how do you like the latest email---a pressed cake tobacco, that's been aging for years, that they just happened to forget about ?
 

Ozark Wizard

Well-known member
Joined
Oct 11, 2014
Messages
6,565
Reaction score
8
Old Nate":x01pq8j6 said:
Ha... I've been done with P&C for ages. Way before this current fiasco. And how do you like the latest email---a pressed cake tobacco, that's been aging for years, that they just happened to forget about ?
I saw that too.

Fish on!???
 

idbowman

Well-known member
Joined
Dec 19, 2011
Messages
2,059
Reaction score
0
Ozark Wizard":foyjru9n said:
Old Nate":foyjru9n said:
Ha... I've been done with P&C for ages. Way before this current fiasco. And how do you like the latest email---a pressed cake tobacco, that's been aging for years, that they just happened to forget about ?
I saw that too.

Fish on!???

They're always finding "lost stashes" or "forgotten projects." I guess that makes me wonder about tobacco buyers-at-large. We don't strike me as an incredibly gullible group, but maybe that's because the corner of the pipe universe I live in isn't a large enough sample size. As far as I'm concerned (and the same is true for most people I know) if they'd have just said "We're releasing an aged Latakia Pressed Cake" that'd have been enough to garner orders (for those inclined towards Lat, anyway).
 
Top