LL
Well-known member
- Joined
- Dec 29, 2007
- Messages
- 2,084
- Reaction score
- 1
You are right there, certainly with some guys, anyway. The record so far is 29 emails for one project (box of pipes). :roll:mark":0hxlojs2 said:...personally I feel your better off communicating on the phone, nothing lost or deleted, you can cover all aspects of a project in detail with one concise discussion rather than 20 e-mails back and forth.
Everything could have been easily covered with one call and one follow-up, I think. Say 30 minutes for the first, and 15 for the second. The 29 emails probably took 6-8 hrs.
I've also discovered that the human connection in and of itself makes things easier for many customers. Many feel an appreciable level of anxiety when their "children" leave their sight, and relax when they've met the guy who is going to be caring for them.