I feel your pain. A couple of months ago I was going to order a pipe and some tobacco. I selected all of the tobacco items and then proceeded to check out. Only after I had placed the order that I realized I had forgotten to buy the pipe. I felt like an idiot. Thankfully customer service allowed me to add the pipe to my order so that I'd qualify for free shipping. One would think that when I went to pay for the tobacco I would have noticed that I was paying for shipping but for reasons known only to the Great Modingho I didn't. Getting older isn't always a fun ride in the park.Zeno Marx":g7hntewj said:
Ozark Wizard":dpvuthh5 said:
I was one of P&C's biggest fans and I've never been ripped off by them plus they usually had the best prices on the tobacco I wanted. However they have an item I ordered back in April on back order (9MM filters). Two months ago I made an inquiry by email and they responded with some gibberish about Dr. Grabow filters which wasn't what I had ordered. Last month I made another inquiry and to date they haven't responded. I usually spend somewhere between $1000.00 -$1500.00 a year with them. Maybe this is small change to them but I think it's enough to warrant a response to a legitimate inquiry. Well they lost a customer and there's a certain part of my anatomy they can kiss and it isn't above the my neck. They allowed an order that totaled about $5.00 cost them my business. The folks at Smoking Pipes and at Mars Cigars seem pleased to have me as a customer. Time will tell if this holds.puros_bran":5wih38n0 said:
Good for you AJ, glad you realized how one sided they are without being hurt too badly.ajn27511":vg2wnulq said:I was one of P&C's biggest fans and I've never been ripped off by them plus they usually had the best prices on the tobacco I wanted. However they have an item I ordered back in April on back order (9MM filters). Two months ago I made an inquiry by email and they responded with some gibberish about Dr. Grabow filters which wasn't what I had ordered. Last month I made another inquiry and to date they haven't responded. I usually spend somewhere between $1000.00 -$1500.00 a year with them. Maybe this is small change to them but I think it's enough to warrant a response to a legitimate inquiry. Well they lost a customer and there's a certain part of my anatomy they can kiss and it isn't above the my neck. They allowed an order that totaled about $5.00 cost them my business. The folks at Smoking Pipes and at Mars Cigars seem pleased to have me as a customer. Time will tell if this holds.puros_bran":vg2wnulq said:
AJ
Thanks Ron. The main reason I did business with them was because of Russ. I really liked doing business with him and Scotty when they had they were in Vermont. Anytime I had a question after the business was sold I felt free to email or contact Russ and he would answer my questions or take care of any problem I was having. Now Russ has so many items on his plate I feel it would be an imposition to try to get him involved in something that's not within his job description. Now he's just an employee trying to make a living in a company that could care less about it's customers. All they are concerned with is the cash flow and the customer be damned. Too bad such a nice guy has to work in a company run by people whose only care is money. :evil:Cartaphilus":xuq80bjb said:Good for you AJ, glad you realized how one sided they are without being hurt too badly.
All the years I've done business with Smokingpipes they've always treated me with respect and fairness.
And that's number one with me.
